Communications Clerk-On Call

Masons of California • Union City, CA

2d • Onsite

About The Position

The Communications Clerk is responsible for providing a friendly, warm, efficient, professional and reliable “front desk/concierge” service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. The Communications Clerk will embody the Masonic Homes mission statement by incorporating the four pillars of safety, personal connection, experience and efficiency into their job’s essential functions.

Requirements

• 1 year experience on Multi-line Telephone Console (preferable but not required)
• Knowledge of computers, internet, and software applications including Windows 7.0 and Microsoft Office programs
• Skilled in building relationships with residents, staff, and family members
• Must be able to work under stress and to relate to aging persons
• Must have a pleasant disposition at all times
• Awareness of “Concierge Services”

Nice To Haves

• 1 year experience on Multi-line Telephone Console

Responsibilities

• Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
• Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight.
• Reports equipment malfunctions and breakdowns as soon as possible.
• Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.
• Greet and direct visitors in a friendly and helpful manner.
• Directs incoming calls and messages to appropriate staff or resident.
• Assist residents with outgoing calls.
• Maintains good working relationship with co-workers.
• Cooperates and communicates with co-workers and establishes good working relationships with all departments.
• Maintains daily log as appropriate.
• Answer all incoming calls to the Masonic Home of CA standard.
• Receive, coordinate, and distribute all mail and deliveries.
• Assist with general clerical and administrative functions as required.
• Projects a professional appearance: well-groomed, appropriately dressed.
• Record accurate messages.
• Maintain stock of paper and other office supplies.
• Demonstrate multi-tasking abilities in telephone operation.
• Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
• Create tickets through Worxhub for work orders, guest room/cot reservations.
• Arrange for UBER medical transportation & 24/7 resident volunteer drivers for airport run.
• Label newspapers for residents and staff for daily distribution.
• Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys.
• Provide back-up support for other departments as appropriate.
• Maintains regular attendance and arrives to work on time.
• Perform general office duties during low volume periods to include sorting, collating, copying and data entry.
• Maintain cash boxes (4). Sell meal tickets to employees and provide volunteers with free meal tickets
• Generate POS receipts and month end closing of POS.
• Provide backup assistance for Medical Billings’ essential functions.
• Assist Resident Relations department with general clerical admissions functions.
• Collating and copy admissions documents.
• Mailing services for Acacia Creek residents & staff.
• Answer phone calls forwarded after Concierge’s after hours i.e., from 11:00 pm to 8:00 am.
• Monitor Acacia Creek fire alarms.
• Open garage and entrance doors for visitors, residents and staff after Acacia Creek’s business hours.
• Arrange for transportation through people mover/employee shuttle to pick or drop off at Masonic Home or the lower lot.
• Other duties as assigned.

Benefits

• A work environment focused on teamwork and support for excellent care
• A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED