Communications Center Representative I

WakeMed Health & Hospitals • Raleigh, NC

1d

About The Position

The Communications Center Rep I, with the use of a computer integrated telephone system, is responsible for the centralized processing of internal and external phone calls routed into the organization's switchboard. The general public is provided patient information and general information in regards to all aspects of services provided within the multi-site WakeMed healthcare system. Physician calls are given priority to ensure communication to promote the coordinated care of patients. Internal hospital staff is provided assistance with all types of call processing including, call transfers, conference calls and international dialing. Assistance is provided with page messaging and the contacting of on call staff and physicians during after-hours for inpatients and current patients of WakeMed' s primary care and specialty practices. Responsible for the activation of emergency response teams for the various in-house medical emergency events and environment of care events.

Requirements

• High School Diploma or Equivalent Required
• 3 Years Customer Service Required

Nice To Haves

• 3 Years Call Center/Contact Center Preferred
• 3 Years Medical Terminology Preferred
• 3 Years Multi-Line Telephones Preferred
• Visitor Services Preferred

Responsibilities

• Centralized processing of internal and external phone calls routed into the organization's switchboard.
• Providing patient information and general information regarding services within the WakeMed healthcare system to the general public.
• Prioritizing physician calls to ensure communication for coordinated patient care.
• Assisting internal hospital staff with call processing, including call transfers, conference calls, and international dialing.
• Providing assistance with page messaging and contacting on-call staff and physicians during after-hours for inpatients and current patients.
• Activating emergency response teams for in-house medical emergency events and environment of care events.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED