Communications Attendant, Consumer Fraud, Springfield, #26-28

Illinois Attorney General•Springfield, IL

10d•Onsite

About The Position

Maintains and enhances agency communications by responding to and directing customer inquiries; greeting and directing visitors; providing information; and interacting with and assisting a variety of internal and external customers. Assists customers by placing and receiving telephone calls, directing calls to the appropriate party utilizing knowledge of agency functions, facilitating the most accurate resolution to caller/visitor questions, avoiding unnecessary transferring of calls, and handling emergency situations. Gathers information by placing calls and recording responses to be utilized in referral of future calls, updating referral lists and telephone numbers, and keeping abreast of agency functions. Welcomes and directs visitors by determining the appropriate resource/response, maintaining a visitor log, and ensuring that the responding party meets with the visitor. Provides information by determining the nature of the request and the appropriate referral resource, responding according to standard practice, and accepting packages and mail. Enhances agency operations by opening, stamping, and forwarding mail, assisting with mass mailings, duplicating documents, typing lists and/or envelopes, and providing other routine clerical assistance. Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.

Requirements

Completion of 4 years of high school and 1 year general clerical experience or an equivalent combination of training and experience
Working knowledge of switchboard operations/procedures
Working knowledge of telephone etiquette and public relations
Clear diction
Ability to interact tactfully with people in difficult situations
Ability to remain calm in an emergency or crisis situation
Ability to work rapidly and accurately in a repetitive environment
Attendance is an essential function of this position