Communications Associate - Lifeline
Universal Service Administrative Company•Washington, DC
•$50,000 - $65,000
About The Position
The Communications Associate supports USAC’s Lifeline program by working with subject matter experts to develop outreach content, including website copy, newsletters, outbound emails, and webinars. The role operates in a creative, fast-paced, diverse, and fluid environment, and uses data to assess outreach efforts, responds to stakeholder questions, and analyzes trends to identify education opportunities. The successful candidate contributes to stakeholder communications and training, helps implement outreach strategies, and supports process improvement.
Requirements
- Bachelor’s degree; two years of relevant professional-level work experience may be substituted for one year of required education.
- Zero to two years of directly related experience.
- Outstanding communication skills, including clear and concise writing and reading comprehension.
- Ability to rely on instructions and established guidelines.
- Ability to identify and implement continuous process improvement.
Nice To Haves
- Marketing, English, or Communications education.
Responsibilities
- Demonstrate strong writing and editing skills for multiple audiences.
- Apply marketing and communications best practices.
- Write for online audiences, including USAC’s website and online tools.
- Assist with developing content for PowerPoint presentations, outreach collateral, and webinars.
- Respond to stakeholder questions and concerns, and facilitate conversations between internal operations, technology, and customer service teams and external stakeholders.
- Review outgoing communications and maintain lists, project status updates, and checklists.
- Collaborate with USAC teams as needed to support the development and execution of stakeholder communications and training sessions.
- Implement outreach strategies to connect with target constituencies.
- Assist in identifying and implementing process improvement practices.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with generous employer contribution
- Flexible Spending Account (FSA)
- Life insurance
- Disability coverage
- Paid time off, including paid sick leave and vacation time that increases each year
- Federal and floating holidays
- Commuter benefits
- Wellness programs
- Regular telework schedule
- Professional development courses and training
- Potential eligibility for an annual performance bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
