Communications Associate

JPMorgan Chase & Co.•Jacksonville, FL

About The Position

Help shape how thousands of employees experience change. In this role, your communications will turn complex technology, operational, procedural, and regulatory updates into clear actions employees can follow. You’ll join the Home Lending Chief Administrative Office team, focused on technology enablement, operating model evolution, employee growth, and organizational readiness. If you enjoy influencing adoption and building confidence through great storytelling and practical guidance, this is the opportunity. As an Employee Readiness Communicator in Home Lending Chief Administrative Office, you help us prepare employees to understand the “why” behind change and take the right actions to adopt it. You partner with leaders and key stakeholders across Home Lending to build communication strategies that support our business priorities and strengthen the employee experience. You’ll use feedback and data to continuously improve how we inform, equip, and engage employees through change.

Requirements

Demonstrated ability to create and execute communication plans that support adoption of business, operational, technology, procedural, and regulatory change
Strong ability to write, edit, and tailor messages for different audiences and channels
Experience managing communications workstreams or projects from initiation through delivery
Proven ability to partner with stakeholders and influence outcomes through consultative communication support
Ability to translate complex information into clear, actionable employee guidance
Ability to use feedback and data to evaluate communication impact and drive improvements
Strong organization, prioritization, and attention to detail to manage multiple concurrent deliverables

Nice To Haves

Bachelor’s degree in Communication, English, or Journalism
Knowledge of grammar, proofreading, publication production, and Associated Press style
Ability to manage time, multitask, prioritize work, and operate with minimal supervision
Strong leadership and presentation skills, and a collaborative working style
High level of organization and attention to detail
Demonstrated creativity and comfort operating with latitude
Ability to gather information, interpret data, apply logic to solve problems, make decisions, and execute quickly in a fast-paced environment

Responsibilities

Develop communication plans and strategies aligned to business priorities to support employee readiness for change
Assess communication effectiveness using feedback and data, and refine plans to improve outcomes
Create targeted, multi-format communications that meet objectives (including written and digital content)
Consult with business leaders and stakeholders to provide communications expertise for broad initiatives
Manage communications projects from inception through completion within established business processes
Coordinate with business and project teams to ensure communications align to strategic vision and project deliverables
Maintain and enhance employee tools and resources (including Homepage and Employee Resource sites) to better meet employee needs