Communications Assistant A - AskMcGill Student Navigator

McGill University•Fort Saskatchewan, AB

4d•Onsite

About The Position

Under the supervision of the Client Services Manager, the AskMcGill Student Navigator plays a key role in enhancing the student experience by providing timely, accurate, and student-friendly information about campus resources and services. Navigators offer student support at on-campus kiosks and events, particularly during Orientation Week and throughout the academic year. This position involves direct student engagement, promotion of university services, and referral to appropriate support resources. Support is provided in person, over the phone, and via email. Comprehensive training is offered to prepare Navigators for our high-volume Fall orientation period.

Requirements

Currently registered as a full-time student in any degree program at McGill University.
MUST be Macdonald Campus student.
Excellent communication skills, both oral and written
Must be a full-time returning student in a degree program at McGill
General knowledge about on campus resources, activities and services
Punctual, conscientious and reliable
Strong interpersonal skills
Respectful, positive attitude, and empathetic
Level of English required: level #4 (spoken, fluent) and at a level #2 (written, intermediate) on a scale of 0-4.

Nice To Haves

Work Study eligibility, an asset.
Spoken and written French, an asset.
One year of on-campus experience, an asset.
Experience in customer service, peer support roles or campus life initiatives, an asset.

Responsibilities

Welcome new and returning students in a professional, inclusive, and friendly manner
Promote Student Services, Campus Life & Engagement, and other university resources
Answer questions, provide information and give directions in-person, over the phone or by email
Maintain an adequate supply of resource material (e.g., campus maps/services pamphlets)
Research and share relevant resources with students
Maintain regular communications with staff (e.g., emailing, messaging on Sling and Teams)
Set up and take down kiosk equipment and signage, as required by location
Assist in CL&E campaigns such as Orientation, Get Involved, and Community Engagement Day as needed
Track frequently asked questions and service statistics
Other support tasks as required