Communications and Operations Specialist

Early Warning® • San Francisco, CA

2d • $101,000 - $126,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Communications & Operations Specialist supports Early Warning’s Internal Communications team through content creation, channel management, event coordination, performance reporting, and overall team operations. This role blends creative and operational responsibilities and reports to the VP, Chief of Staff and Internal Communications.

Requirements

• Five (5) years of experience in communications, marketing, or related field.
• Organizational and project management skills.
• Comfortable working in fast-paced environment with shifting priorities.
• Strong writing, editing, and content development skills.
• Experience creating presentations and supporting live/virtual events.
• Experience working in communications or change management roles.
• Bachelor's degree in Communications, PR, Marketing, Journalism, or related field.
• Background and drug screen.

Nice To Haves

• Experience in financial services or payments industries.

Responsibilities

• Operational Support Track and produce reports on communication initiatives and effectiveness (e.g., readership, attendance, channel metrics).
• Maintain communications playbooks and recommend process improvements where possible to improve team efficiency and effectiveness.
• Manage communications intake process and editorial calendar.
• Maintain internal communications channels (intranet/SharePoint sites, Teams, digital signage, etc.) and ensure content is updated, relevant, and engaging.
• Create and deploy multimedia content (e.g., articles, short videos) to support business initiatives.
• Content Development & Execution Support communications campaigns and activities, including drafting, editing, and delivering employee communications such as newsletters, intranet content, presentations, talking points, and emails.
• Ensure content aligns with company tone, voice, and brand guidelines.
• Internal Events Support Provide support to senior communicators on company-wide events, campaigns, and content.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees