Communications Administrator, Rotating

University of Maryland Medical System•Baltimore, MD

10d•Onsite

About The Position

Under general supervision, using a customer service orientation, receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests. Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues. Researches, collects, and prepares data for processing, spreadsheet applications and data management in performing tasks.

Requirements

High School Diploma or equivalent (GED) is Required.
Five years work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties.

Nice To Haves

Familiarity with medical terminology is preferred.
Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.

Responsibilities

Receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests.
Investigate and communicate the status of the requests to the customer.
Provide administrative support for relevant departments to address the outstanding issues.
Research, collect, and prepare data for processing, spreadsheet applications and data management in performing tasks.