ShandsCair Communication Specialist | Full-Time

UF Health • Gainesville, FL

3d • Onsite

About The Position

The Communications Specialist is responsible for coordinating incoming requests for both routine and emergency air and ground medical transport services. Working as part of a collaborative team, this role manages multiple rotor-wing, fixed-wing, and ground ambulance assets to ensure timely and efficient patient transportation. Using computer-aided dispatch (CAD) software, the Communications Specialist identifies the closest and most appropriate transport resource and dispatches the appropriate team using various radio and telephone communication systems. Once dispatched, the Communications Specialist monitors the asset's progress throughout the mission, providing ongoing support as needed to help ensure a safe and successful operation. As part of the communications team, this position also receives and processes patient advisory reports for all EMS units transporting patients into the UF Health Shands System. Additionally, the Communications Specialist handles activation requests for emergency hospital alerts—including stroke, STEMI, and trauma alerts—from a variety of internal and external clinical decision-makers. The ideal candidate thrives in a fast-paced, high-pressure environment and remains calm while managing multiple priorities. Exceptional attention to detail is essential, as is the ability to multitask while maintaining continuous awareness of all aircraft in flight. This position requires successful completion of mandatory Federal Aviation Administration (FAA) Crew Resource Management (CRM) and flight emergency training. The Communications Specialist must also comply with all Commission on Accreditation of Medical Transport Systems (CAMTS) standards applicable to Communications Specialists.

Requirements

• High school diploma or equivalent required.
• Functional understanding of communications equipment, including telephones, radios, and recording systems.
• Possess one of the following current certifications: Emergency Medical Dispatch (EMD), Florida 911 Public Safety Telecommunicator, Florida EMT-Basic, or Florida Paramedic.
• Successful completion of mandatory Federal Aviation Administration (FAA) Crew Resource Management (CRM) and flight emergency training.
• Compliance with all Commission on Accreditation of Medical Transport Systems (CAMTS) standards applicable to Communications Specialists.

Nice To Haves

• Knowledge of medical terminology is preferred.
• Knowledge of navigational terminology is preferred, but not required.
• One year of dispatching experience in an EMS, 911, or aviation environment is preferred, or one year of work experience in a 911 or hospital setting.
• International Association of Medical Transport Communication Specialists (IAMTCS) Certified Flight Communications Specialist certification is required within one year of hire.

Responsibilities

• Coordinate incoming requests for routine and emergency air and ground medical transport services.
• Manage multiple rotor-wing, fixed-wing, and ground ambulance assets.
• Identify the closest and most appropriate transport resource using computer-aided dispatch (CAD) software.
• Dispatch appropriate teams using radio and telephone communication systems.
• Monitor asset progress throughout missions and provide ongoing support.
• Receive and process patient advisory reports for EMS units transporting patients into the UF Health Shands System.
• Handle activation requests for emergency hospital alerts (stroke, STEMI, trauma) from clinical decision-makers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED