ShandsCair Communication Specialist | Full-Time | 6:45AM TO 6:45PM

UF Health • Gainesville, FL

19h • Onsite

About The Position

This position will coordinate incoming requests for routine and emergency air and ground transport services. Responsible for managing, as part of a team, multiple rotor-wing, fixed-wing, and ground ambulance assets. Coordinates appropriate asset response by utilizing computer-aided dispatch (CAD) software to determine the closest appropriate resource and will alert that team using various radio and telephone systems. Afterwards, the Communications Specialist will track the assets progress throughout the mission and provide any support necessary to complete the mission successfully. The Communications Specialist will also field, as part of a team, patient advisory reports for all EMS units transporting patients into the UF Health Shands System. This position will also field activation requests for all emergency hospital alerts, including stroke/STEMI/trauma alerts, from various internal and external clinical decisionmakers. The ideal candidate for this position will be able to work well under pressure and remain calm. A higher-than-average attention to detail is required. The ideal candidate will be able to multitask while maintaining a sharp focus on all aircraft while in flight. The Communications Specialist will be required to undergo mandatory Federal Aviation Administration (FAA) crew resource management and flight emergency training. This position is subject to all Commission on Accreditation of Medical Transport Services (CAMTS) standards on Communications Specialists.

Requirements

• High school diploma or equivalent required.
• Functional understanding of communications equipment, including telephones, radios, and recording systems.
• Possess one of the following current certifications: Emergency Medical Dispatch (EMD), Florida 911 Public Safety Telecommunicator, Florida EMT-Basic, or Florida Paramedic.
• Ability to work well under pressure and remain calm.
• Higher-than-average attention to detail.
• Ability to multitask while maintaining a sharp focus on all aircraft while in flight.

Nice To Haves

• Knowledge of medical terminology is preferred.
• Knowledge of navigational terminology is preferred, but not required.
• One year of dispatching experience in an EMS, 911, or aviation environment is preferred, or one year of work experience in a 911 or hospital setting.

Responsibilities

• Coordinate incoming requests for routine and emergency air and ground transport services.
• Manage multiple rotor-wing, fixed-wing, and ground ambulance assets.
• Coordinate appropriate asset response using computer-aided dispatch (CAD) software.
• Alert teams using various radio and telephone systems.
• Track asset progress throughout the mission and provide necessary support.
• Field patient advisory reports for all EMS units transporting patients into the UF Health Shands System.
• Field activation requests for all emergency hospital alerts, including stroke/STEMI/trauma alerts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED