Communication Specialist V (Network Engineer)

City of Long Beach • Long Beach, CA

19d • Onsite

About The Position

The Communication Specialist V (Network Engineer) operates under general supervision and will require specialized expertise in Cisco network design and architecture, routing and switching, routing protocols, network security, wireless technologies, DNA, and Zero Trust. This role will be responsible for creating configuration templates for network hardware; creating network firmware standards and updating schedules; maintaining core network infrastructure, including firewalls, routers, switches, and other related hardware; assessing for risks and vulnerabilities across network hardware & software, and making recommendations to improve network infrastructure and ensure solutions meet the needs of the city network.

Requirements

• Option A: A bachelor’s degree from an accredited college or university with major coursework in Computer Science, Telecommunications, Radio or Television Communications, or related (proof required) AND one year of paid full-time experience equivalent related experience in telecommunications, video communications and/or wireless equivalent to a Systems Technician
• Option B: An associate's degree from an accredited college or university with major coursework in Computer Science, Telecommunications, Radio or Television Communications, or related field (proof required) AND three (3) years of paid, full-time equivalent related experience in telecommunications, video communications and/or wireless communications with at least one year of experience equivalent to a Systems Technician
• Option C: Completion of a one-year certificate program from an accredited technical/vocational school with coursework in computer science, television communications, telecommunications, two-way radio or a related field (proof required) AND four (4) years of paid full-time equivalent related experience in telecommunications, video communications and/or wireless communications with at least one year of experience equivalent to a Systems Technician
• Additional related experience may be substituted for the education on a year-for-year basis.
• Proof of required documents, such as degrees and transcripts, must be uploaded to the online application at the time of filing.
• Any proofs submitted must contain either the applicant's name or other identifying characteristic on the form.
• Degree must indicate the field of study and transcripts must indicate field of study and degree conferred date.
• Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalency at the time of filing.
• Ability to communicate effectively verbally and in writing
• Ability to provide effective customer service
• Ability to move and lift up to 40 pounds
• Ability to work at heights of 160 feet
• A Federal Communications Commission (FCC) Radiotelephone Operator's License (GROL) is required before passing probation for some positions that configure and repair two-way radios in the Wireless Division.
• Willingness to work an irregular schedule, including nights, weekends, overtime, and holidays.
• A valid driver’s license or the ability to arrange necessary and timely transportation for field travel may be required for some assignments.
• Specialized expertise in Cisco network design and architecture, routing and switching, routing protocols, network security, wireless technologies, DNA, and Zero Trust.

Nice To Haves

• Knowledge of cybersecurity concepts and principles, network security, and Zero-Trust Implementation.
• Experience integrating enterprise IT networks with operational technology systems (e.g., cameras, access control, BMS, or alarms).
• Experience with Cisco Routing and Switching, VPN, SDWAN, and site-to-site VPN.
• Experience with routing protocols and implementation.
• Experience with Cisco Enterprise Networks, Cisco Network Design, Architecture, and DNA/Catalyst.
• Cisco Certifications are desirable.
• Bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

Responsibilities

• Maintains, installs, repairs, plans and designs communication systems and equipment
• May act in a lead or supervisory capacity
• Adapts, assembles, installs, and operates electronic equipment (e.g. mobile and portable radios, remote base stations, microwave systems, mobile data terminals, and cellular modems)
• May install, repair, maintain, configure, and upgrade TDM and VOIP telephone systems, IVRs, Call Centers, PBXs, and network cameras
• May install, repair, maintain, configure, and upgrade data communication equipment such as hubs, routers, APs, and switches
• May install, repair, maintain, configure, and upgrade servers
• Provides effective customer service by keeping customers informed of progress, ensuring satisfaction, providing advice, etc.
• May develop, conduct, or implement in-service training programs, safety programs, field tests, and/or work inspections
• May act as a project leader or liaison between user departments and the communications groups
• May perform complex and detailed cost benefit analysis and feasibility studies
• May represent the City during meetings with other regulatory bodies
• May ensure strict enforcement and compliance with safety regulations
• Performs other related duties as assigned
• Creating configuration templates for network hardware
• Creating network firmware standards and updating schedules
• Maintaining core network infrastructure, including firewalls, routers, switches, and other related hardware
• Assessing for risks and vulnerabilities across network hardware & software
• Making recommendations to improve network infrastructure and ensure solutions meet the needs of the city network
• Update and create documentation
• Update Standard Operating Procedures
• Train staff
• Design network topologies and update documentation to ensure accurate understanding and efficient troubleshooting of the network infrastructure
• Assist in investigations of security incidents, root cause analysis and resolution documentation in incident reports
• Manage large-scale deployments/projects

Benefits

• Salary Information: Grade I - $ 30.579 - $41.579 Hourly Grade II - $ 33.845 - $45.992 Hourly Grade III - $37.419 - $50.862 Hourly Grade IV - $42.431 – 57.788 Hourly Grade V - $ 46.922 - $63.920 Hourly Grade VI - $51.697 - $70.775 Hourly Grade VII - $56.870 - $76.540 Hourly
• Local Hiring Preferences
• Veterans Preference Points

What This Job Offers

• Job Type: Full-time
• Career Level: Senior