Communication Representative - NJ Communications - Holmdel Office

FirstEnergy • Holmdel Township, NJ

3d • Onsite

About The Position

The State Communications Representative is an individual contributor who delivers high-quality internal, external and customer communications that support business objectives at the state level. The Representative partners closely with the Head of Communications and collaborates with corporate and state teams – including Operations, External Affairs, Regulatory, Customer Accounts & Local Engagement, Safety and Corporate Communications – to ensure employees, customers and other stakeholders receive consistent, accurate and compelling information.
In this role, the ideal candidate will possess a strong ability to work collaboratively with business leadership and team members to provide strategic advice on communications issues. The Representative must be a strong communicator with experience telling stories through high-quality written content and speaking publicly on key issues. The Representative must also have a robust understanding of current media trends and video, digital and social channels. The individual should be self-driven while adept at working with others to strategize, identify pitfalls and develop solutions that result in clear, concise messaging on specific and sometimes tight deadlines.

Requirements

• Bachelor’s degree in Communications, Journalism, Marketing, Public Relations or related field.
• 3–7 years of communications experience spanning employee/internal communications, media relations, digital content or customer engagement.
• Strong writing and editing skills with ability to tailor content to diverse audiences.
• Experience with emerging communications technologies, including AI‑driven content tools, digital communication platforms and evolving multimedia formats.
• Strategic storyteller skilled at crafting relatable business narratives.
• Ability to translate complex subjects into clear messaging.
• Ability to manage multiple projects under tight deadlines.
• Familiarity with social media platforms, CMS tools and multimedia.
• Strong interpersonal skills with ability to build trust across functions.
• Willingness to support after‑hours and emergency communications.

Responsibilities

• Develop and execute internal communications that inform, engage and align state employees with strategic business priorities.
• Draft employee‑focused messaging for employee portal articles, leadership updates, safety campaigns, transformation initiatives and operational activities.
• Translate complex or technical concepts into accessible internal content that supports understanding and builds employee confidence.
• Support executive communications including presentations, talking points, town hall content and internal videos.
• Coordinate with HR, Operations, Safety and Corporate Communications partners to ensure timely internal messaging.
• Serve as PIO during events.
• Serve as media spokesperson, delivering key messages and maintaining a positive public image.
• Participate in after‑hours media on‑call rotation and outage/emergency communications.
• Draft news releases, media statements, talking points and external briefings.
• Identify and support pitching of story opportunities that strengthen FirstEnergy’s reputation.
• Build and maintain relationships with local reporters and news outlets.
• Monitor issues and support responses related to outages, community events and emerging topics.
• Produce customer‑focused content supporting programs such as energy efficiency, smart meters, safety and operational updates.
• Break down complex topics into clear messaging for customers and stakeholders.
• Support community engagement through materials for events, public meetings and sponsorship initiatives.
• Ensure consistency with FirstEnergy’s brand and service commitments.
• Create digital content for web, social media, video scripts and visual displays tailored to state audiences.
• Leverage emerging communications technologies – including AI‑enabled tools, digital platforms and new multimedia formats – to enhance content creation, distribution and audience engagement.
• Conduct social and media listening to identify insights that inform messaging.
• Support management of content calendars for internal, external and customer communications.
• Assist with development of videos, graphics and other multimedia assets.
• Support communications related to regulatory filings, public open houses, legislative engagement and stakeholder issues.
• Collaborate across departments to maintain alignment in messaging.
• Attend community or public meetings as needed.
• Collaborate with Corporate Communications colleagues to ensure consistency.
• Promote a positive, inclusive, high‑performing team culture.

Benefits

• competitive pay plus incentive compensation
• company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level