Representative 1, Communication Monitor

ViaPath Technologies•Tallahassee, FL

5d•Onsite

About The Position

ViaPath is seeking Phone Monitoring Representative(s) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.

Requirements

Excellent verbal and written communication skills
Proficient in Microsoft Windows OS and Microsoft Suite
Proficient typing/keyboarding skills
Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail
Ability to work in a fast-paced environment and meet competing deadlines
Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
Ability to handle confidential information.
Fluency (written and verbal) in English is required.

Nice To Haves

Fluency (written and verbal) in Spanish is desired

Responsibilities

Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring
Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes
Provide attentive listening to pre-recorded communications between parties for prolonged periods of time
Accurately detect communications indicative of illicit and/or security-threat behavior
Accurately document the content of calls containing communication(s) of interest
Provide timely notification to supervisor and/or customer of all illegal and/or security threat behaviors
Additional tasks and projects as assigned by manager