Communication Dispatcher II - San Francisco Water Division (City Distribution Division) - SFPUC (1705)

City and County of San Francisco•San Francisco, CA

4d•Onsite

About The Position

The Communications Dispatcher II provides around the clock dispatch support to the department’s managers and supervisors, field crews, and operations personnel. This is an as-needed temporary appointment not to exceed 1040 hours in a fiscal year. The candidate will cover any full shift or partial shift on an as-needed basis and may be called on short notice to work the day shift (7:00am to 3:00pm), swing shift (3:00pm to 11:00pm), or graveyard shift (11:00pm to 7:00am). The position is located at the San Francisco Water Division, 1990 Newcomb Avenue, San Francisco, CA 94124.

Requirements

Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another.
OR Combined total of two years of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)
Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applications without listed duties will not be considered and rejected.

Nice To Haves

Computer-based knowledge and proficiency in Microsoft Office Suite
Experience using electronic database systems and computerized maintenance management systems (CMMS)
Knowledge of reporting procedures and emergency response programs

Responsibilities

Generates service requests for water-related emergencies; sends notifications to stakeholders related to water emergencies.
Operates Centracom radio console to communicate with field units; makes announcements on the division's public address (PA) system as necessary.
Responds to mark and locate requests (811 call before you dig requests); communicates response efforts and potential property damage to the City claims department.
Coordinates vehicle relocates and submits emergency excavation permits for water emergencies and leak response activities.
Uses computer-based software to log all emergency response activities; documents accidents, injuries and other incidences in the division’s electronic log system.
Makes personnel calls to staff for overtime on behalf of supervisors and water distribution operators.
Operates main entry gates and logs in after hour visitors; monitors surveillance equipment and intrusion alarms from on-site buildings.
Performs other related tasks and duties as assigned.