OVERNIGHT Communication Assistant
About The Position
Sentara After Hours Answering Service is looking to hire an Overnight Communication Assistant. This is a remote position; however, must reside in the Hampton Roads or Blue Ridge area, as it may be required to visit the office in case of connectivity issues or power outage. Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.
Requirements
- High School Diploma or equivalent
- 1 year of computer/Keyboard skills required
- Understanding of medical terminology.
- Customer Service experience.
Nice To Haves
- Previous healthcare and multi-line phone experience preferred.
- Call Center experience preferred.
Responsibilities
- Facilitating all emergent and non-emergent communication both externally and internally.
- Looking up patient information for friends and family members of patients and transferring customers to appropriate departments.
- Utilizing complex on-call schedules with escalations.
- Facilitating nurse to physician and physician to physician communication to include emergent consultations.
- Assisting with training new employees at your level.
- Performing additional duties as assigned.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
