Communication and Change Management Consultant

Marsh McLennan•Dallas, TX

1d•Hybrid

About The Position

We are seeking a talented individual to join our Career Consulting team at Mercer. This role will be based in Dallas, TX. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Communication and Change Management Consultant, you will help organizations solve workforce challenges by designing and implementing communication and change strategies that strengthen employee experience, engagement, and performance. You will support employee-facing engagements that articulate client objectives, advance the employee value proposition, promote total rewards programs, and drive behavior change through effective information sharing and employee feedback. You will also develop engaging communication deliverables and handle project management tasks such as building project plans, coordinating team activities, and supporting client meetings. In addition, you will gain exposure to multiple practice areas, including workforce rewards, through research and analysis of business strategy, compensation trends, global expansion, and career management best practices.

Requirements

Bachelor's degree in English, Business, Communication, Journalism, Human Resources, or related field of study
At least 2 years' experience writing content using both creativity and factual accuracy
Strong writing, editing, grammar, and proofreading skills, with proven expertise in technical, marketing, and persuasive writing
Ability to operate well in a team environment and independently with minimal supervision
Strong command of Microsoft Word and PowerPoint
Oral presentation and client relationship skills
Excellent organizational and project management skills
Ability to prioritize, meet deadlines, and handle multiple tasks in a demanding work environment

Nice To Haves

Experience writing corporate internal HR communications, such as compensation, benefits, and policies, and/or applicable experience
Experience in a professional services or consulting firm
Experience writing change management content to communicate career-related policy changes
Experience with web content development
Experience with Excel and/or data analysis platforms
Experience in a client-facing role
Ability to build internal partnerships to be effective in the role

Responsibilities

Create, review, and edit customized human resources communication materials for targeted audiences utilizing MS Word and PowerPoint, and write for digital communication platforms (HR portals, virtual benefits fairs)
Implement communication strategies and work plans by creating project deliverables, and by applying and implementing applicable knowledge obtained through experience and research
Interact with clients on a regular basis by answering questions, handling edits or changes, and providing requested materials over the phone, via e-mail, or by attending client meetings
Coordinate appropriate reviews (compliance, technical, editorial, client, vendor, etc.) and resolve complex and unique issues raised during the review process to ensure accuracy and effectiveness of the materials, escalating difficult issues to project managers and senior consultants as appropriate
Assist senior Communication consultants with project management and production coordination on large, complex assignments
Leverage work, when appropriate, to other resources (analysts, administrative assistants, graphic designers, etc.) and provide guidance for accomplishing work and meeting performance standards
Support business development activities by assisting with proposals and sales presentations