Comms & Training Specialist

Markel • Richmond, VA

1d • Remote

About The Position

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This role focuses on enhancing employee capabilities through innovative learning solutions and ensuring alignment with organizational goals. This role is ideal for someone who is detail-oriented, creative, proactive, and passionate about employee development. Markel is seeking a Communications & Training Specialist to support organizational change management activities across the Guidewire portfolio for the United States and Bermuda. This role is responsible for developing and delivering communications that drive awareness, readiness, and adoption while partnering with the Senior Training Specialist to develop and deliver role-based training.

Requirements

• Bachelor’s degree or 3+ years of experience in Communications, Training, Change Management, Learning & Development, or Organizational Effectiveness.
• Strong writing, presentation, facilitation, and content development skills.
• Experience supporting technology or business transformation initiatives.
• Proficiency with Microsoft 365 tools, including Teams, SharePoint, PowerPoint, and Copilot.
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

• Insurance industry and/or Guidewire experience preferred.
• Experience leveraging AI tools to create communications, develop training materials, summarize information, automate administrative tasks, and improve delivery efficiency.
• Ability to simplify complex concepts into clear, engaging communications and learning experiences.

Responsibilities

• Develop and execute communications aligned to the overall change strategy.
• Create audience-specific content including announcements, release updates, FAQs, presentations, newsletters, and leadership messaging.
• Manage communication schedules and coordinate release communications.
• Support employee engagement and feedback activities.
• Partner with the Senior Training Specialist to develop training materials, job aids, and learning resources.
• Support training delivery through instructor-led, virtual, and self-paced learning.
• Coordinate training logistics, tracking, and reporting.
• Support post-training reinforcement and knowledge retention activities.
• Support readiness and adoption efforts through communications and learning initiatives.
• Assist with post-go-live communications and hypercare activities.
• Maintain communication and training plans, project documentation, and status reporting.
• Partner with business, product, and technology teams to support successful adoption.

Benefits

• Multiple health, dental and vision insurance plan options
• Optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO
• Corporate holidays and floating holidays
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level