Commons Desk Operations Team Leader (CSR)

Penn State University • Benner Township, PA

10d

About The Position

We are seeking a Customer Service Representative (CSR) to work at Commons Desk Operations for University Housing. CSR performs customer service responsibilities for residential students, conference and camps participants, and visitors.

Typical work schedule is Thursday - Monday 3:00pm - 12am (Tuesday and Wednesday off), with some variation for special events and summer operations. Work location may vary between the six Commons Desks Operations as necessary for coverage and duties.

Requirements

• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required; previous relevant work experience accepted in lieu of education.
• PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.
• This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Processing USPS mail and package deliveries; forwarding USPS mail
• Issuing and tracking residence hall room keys per guidelines and maintaining key inventory
• Submitting work orders for core changes issuing temporary ID cards, reviewing digital door access information to troubleshoot
• Processing payment for various transactions using register system and maintaining a cash drawer
• Processing loaner room key sign-outs and core changes
• Processing sign-outs of recreational equipment, cleaning supplies, etc.
• Tracking and handling Lost and Found items per University policy
• Communicating policies and procedures to customers and student employees.
• Requires the operation of various office equipment and computer systems.

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED