Commons Desk Operations Team Leader (CSR)

The Pennsylvania State University • University Park, FL

19h

About The Position

We are seeking a Customer Service Representative (CSR) to work at Commons Desk Operations for University Housing. CSR performs customer service responsibilities for residential students, conference and camps participants, and visitors.

Requirements

• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required; previous relevant work experience accepted in lieu of education.
• This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.
• This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Processing USPS mail and package deliveries; forwarding USPS mail
• Issuing and tracking residence hall room keys per guidelines and maintaining key inventory
• Submitting work orders for core changes issuing temporary ID cards, reviewing digital door access information to troubleshoot
• Processing payment for various transactions using register system and maintaining a cash drawer
• Processing loaner room key sign-outs and core changes
• Processing sign-outs of recreational equipment, cleaning supplies, etc.
• Tracking and handling Lost and Found items per University policy
• Communicating policies and procedures to customers and student employees.
• Requires the operation of various office equipment and computer systems.

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED