Common Purpose Director - House of Sport

DICK'S Sporting Goods•Cherry Hill, NJ

2d•$95,700 - $165,000•Onsite

About The Position

The Common Purpose Director - House of Sport is a store leadership role responsible for overseeing store operations at the Cherry Hill, NJ location. This position focuses on building and leading effective teams, driving exceptional customer service, managing operational responsibilities including event support, and fostering a people-first culture. The role involves significant coaching, development, and communication with teammates at all levels, ensuring alignment with the DICK'S Common Purpose and overall company goals. Additionally, the Director is responsible for financial performance, including meeting sales and expense budgets, and ensuring operational excellence and brand standards are met.

Requirements

Bachelor's Degree in Business, Management, Communications or related area
5-7 years experience
5+ years of leadership experience
3+ years of store leadership/general manager experience
5+ years of retail/hospitality/customer service experience
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.

Responsibilities

Hires and builds effective hourly and salaried teams, ensuring diversity and inclusion.
Partners with the Service and Selling Culture Director to drive the highest level of customer service.
Supports the setup and breakdown of in-store and field events to ensure optimal athlete experience.
Directly involved in hiring and interviewing, making final decisions on candidates.
Conducts Day 1 Orientation for new hires.
Builds a people-first culture by connecting with teammates, listening, and dedicating time to their development and career interests.
Coaches and develops oneself and others through motivation, hands-on coaching, and stretch assignments.
Provides in-the-moment coaching to leaders, allowing them to identify opportunities and develop solutions.
Communicates regularly and transparently with teammates at all levels.
Implements training initiatives, facilitates training workshops, and conducts role-play exercises.
Plans, organizes, and controls long-term event calendars, highlighting important dates and reoccurring events.
Supports the ASM in planning for events 90 days out, teaching the team to plan for the long and short-term.
Develops weekly plans of attack with the Service and Selling Director and leadership team.
Ensures clear goals are set and information flows appropriately within the store.
Responsible for meeting budgets in sales, expense, and all Profit & Loss (P&L) categories.
Drives overall financial performance of the store using reporting tools and implementing strategies.
Monitors competition assortments, pricing strategies, and promotions.
Validates teammate schedules to meet athlete demands and drive times.
Plans teammate schedules in advance based on upcoming events and initiatives.
Focuses on the connection between athlete satisfaction and teammate engagement.
Acts as Head Coach in-store to address hot floors, unattended athletes, and ensure optimal athlete shopping experience.
Ensures visual strategy is executed flawlessly to create a compelling in-store experience.
Conducts data digs using financial and operational tools to uncover business trends and inform strategies.
Establishes a vision and sets direction, enabling teammates to understand how their actions align with company goals.
Supports and empowers leaders to identify obstacles, understand root causes, and develop solutions.
Creates opportunities for community involvement, hosting events, and supporting volunteer opportunities.
Builds direct relationships with local leaders and partners with the Community Integration Director.
Actively recruits within the community to ensure store teammates reflect the communities served.
Gains a deep understanding of industry and competitor trends.
Holds self and others accountable by establishing clear responsibilities and processes for monitoring work and measuring results.
Empowers the team to evolve their operational mindset to deliver on programs and processes.
Validates that game plans are executed, visual planning standards are met, and the store is clean, organized, and safe.
Educates and empowers the team to be technical experts, taking ownership of high standards.
Celebrates achievements and highlights teammate impact, contribution, or growth.