Common Purpose Director - House of Sport

DICK'S Sporting Goods • Durham, NC

12d • Onsite

About The Position

DICK’S House of Sport is seeking a passionate, people-first store leader to oversee store operations in our Durham, NC location. This role is responsible for building and leading effective teams, driving exceptional customer service, managing store operations, and ensuring financial performance. The Common Purpose Director will foster a positive and inclusive store culture, focusing on teammate development, community involvement, and operational excellence.

Requirements

• Bachelor's Degree in Business, Management, Communications or related area
• 5-7 years of experience
• 5+ years of leadership experience
• 3+ years of store leadership/general manager experience
• 5+ years of retail/hospitality/customer service experience
• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

Responsibilities

• Hires and builds effective hourly and salaried teams, ensuring diversity and inclusion.
• Partners with the Service and Selling Culture Director to drive the highest level of customer service.
• Supports the setup and breakdown of in-store and field events to ensure optimal athlete experience.
• Directly involved in hiring and interviewing, making final decisions on candidates.
• Shares responsibility for conducting Day 1 Orientation for new hires.
• Builds a people-first culture by connecting with teammates, listening, and dedicating time to their development and career interests.
• Coaches and develops oneself and others through daily leadership, motivation, hands-on coaching, and stretch assignments.
• Communicates regularly and transparently with teammates at all levels.
• Serves as the point of contact for implementing training initiatives.
• Conducts one-on-one teammate conversations, facilitates training workshops, and conducts role-play exercises.
• Plans, organizes, and controls long-term event calendars, highlighting important dates and recurring events.
• Supports the ASM at 90 days out from events, using effective tools and processes to achieve milestones.
• Teaches and guides the team on long- and short-term planning (30 and 60 days out), anticipating roadblocks and adjusting quickly.
• Drives conversations and working sessions with the Service and Selling Director to develop weekly plans.
• Ensures a results-driven direction with clear goals and information flow within the store.
• Responsible for meeting budgets in sales, expense, and all Profit & Loss (P&L) categories, metrics, and overall store contribution.
• Drives overall financial performance by utilizing reporting tools and implementing strategies to improve store performance.
• Monitors competition assortments, pricing strategies, and promotions.
• Validates teammate schedules are accurately inputted to meet athlete demands and drive times.
• Plans teammate schedules in advance by assessing upcoming events or initiatives.
• Focuses on the connection between athlete satisfaction and teammate engagement.
• Acts as Head Coach in-store, identifying hot floors, unattended athletes, and ensuring optimal athlete shopping experience.
• Ensures the visual strategy is executed flawlessly, creating a compelling in-store experience that drives sales.
• Regularly conducts data digs using financial and operational tools to uncover business trends and leverage insights.
• Establishes a vision and sets direction, enabling teammates to understand how their responsibilities align with company goals.
• Supports and empowers leaders to identify obstacles and challenges, understand root causes, and develop solutions.
• Creates opportunities for community involvement, hosting events and supporting volunteer opportunities.
• Builds direct relationships with local leaders and partners with the Community Integration Director.
• Actively recruits within the community to ensure store teammates reflect the communities served.
• Takes time to gain a deep understanding of industry and competitor trends.
• Demands high standards and holds self and others accountable.
• Empowers the team to evolve their operational mindset to deliver on programs and processes.
• Validates that game plans are executed, visual planning standards are met, and the store is clean, organized, and safe.
• Educates and empowers the team to be technical experts, creating opportunities for them to learn and showcase their skills.
• Celebrates achievements and highlights teammate impact, contribution, or growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager