Common Area Supervisor

Hilton Grand Vacations•St Augustine, FL

6d•Onsite

About The Position

Hilton Grand Vacations is a leader in the vacation ownership industry, dedicated to innovation, quality, and growth. They are seeking a Housekeeping Supervisor to join their team at The Fountains Resort. This role involves supervising Housekeeping operations for rooms, common areas, and heart of the house areas to maintain the resort's cleanliness standards. The company emphasizes creating memorable experiences and making a positive impact in their industry and communities.

Requirements

High School Diploma/GED
1-3 years of related experience
Basic computer skills
Proficient English language to communicate both verbally and in writing with guests, owners, co-workers, and fully comprehend job assignments
Ability to repeatedly lift/carry, push/pull items more than 25 lbs

Nice To Haves

BA/BS/Bachelor's Degree
CPR/First Aid
2+ years of Supervisory experience
Prior housekeeping experience in hospitality industry

Responsibilities

Supervising Common Area Attendants
Monthly/Quarter/Yearly Goal setting for the team
Yearly Performance reviews and rating for team members
Making sure guests requests are met in a timely manner.
Communicating with Maintenance and Front Desk: Maintenance needs, if a room needs to be put offline, etc.
Quality checking rooms daily.
Keeping Front Desk agents updated on room status’.
Ordering supplies for housekeeping and laundry, and amenities for rooms and keeping checkbook updated.
Monthly Linen Inventory, ensuring par levels
Responsible for rolling out new standards
Developing SOP for Best Practices
Ensuring all public areas of the resort are clean and well kept.
Build housekeeping schedule
Other duties as assigned by your leader.