Commissioning Team Lead
About The Position
A Commissioning Team Lead for the EPG Sales Department is responsible for supervision of the Commissioning Team. The position is focused on the successful execution of EPG projects, working with cross-functional multi-project team resources to ensure expectations are delivered according to defined scope, timeline, and cost parameters. This role will be focused 40% on project execution in Lead Technician Role, 50% Mentor and Development of Commissioning Technicians, 10% on departmental process improvements that drive cost out opportunities and other duties as assigned. The Team Lead supports the Project Delivery Team in planning, scheduling, and controlling all project activities toward these objectives by applying technical, theoretical, and managerial skills, while building positive professional relationships with customers and peers.
Requirements
- High school diploma or the equivalent
- Experience working as a Service Technician preferred
- Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
- Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
- Ability to strategically and tactically organize and structure activities
- Demonstrated skills and experience in mediation and negotiation
- Strong verbal communication, written communication, and presentation skills
- Strong technical/equipment repair skills
- Strong teamwork and interpersonal skills
- SharePoint
- Microsoft 365
- Job Training
- Supervisory skills training
- Business communication skills training
- OSHA & MSHA required training.
- Vendor technical sites (Infocast, Liftnet, SIMSi, etc.)
- Compliance training
- Safety
Responsibilities
- Lead Jobs as required
- Coach and direct Commissiong Team employees
- Monitor, improve, and maintain Technician performance.
- Ensure proper planning of jobs, parts availability, and manpower.
- Identify cost out opportunities and champion process changes to improve organization performance
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
- Minimize customer downtime with accurate and efficient job planning and repairs.
- Effectively communicate with company personnel
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
