Commission Support Specialist

doTERRA • Pleasant Grove, UT

21h

About The Position

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company. Job Description: This role is a key member of the Global Commission Department as part of the Commission Support Team, with primary responsibility for managing Commission Adjustment/Exception, payment and other commission support requests via tickets in CRM, supporting various commission-related email inboxes, and processing commission functions in DataTrax to ensure timely and accurate commission payments while protecting the integrity of the Elevated doTERRA Compensation Plan

Requirements

• Associate or Bachelor degree preferred
• Strong knowledge and understanding on Compensation Plans
• Experience working in CRM systems and DataTrax if not currently proficient, willingness and ability to quickly learn new systems and tools required
• Proficiency in Microsoft Excel required
• Professional proficiency in English is required
• Excellent verbal, written, and organizational skills
• Working knowledge of company policies and procedures
• Strong analytical/investigative thinking and problem-solving skills
• Excellent attention to detail with the ability to move quickly between tasks
• Ability to work both independently and as part of a team required
• Comfortable working in ambiguous situations and willing to ask for help when needed
• Motivated by routine and repeated processes while maintaining high accuracy
• Passionate about protecting the integrity of the Compensation Elevated Plan
• Desire to leverage AI to improve Commission Support tools and processes

Nice To Haves

• Presentation skills are a plus

Responsibilities

• Manage Commission Exception tickets within CRM from intake to resolution, including reviewing qualification data, volume, rank requirements, and payout calculations to determine approvals, denials, or escalations
• Clearly document decisions and communicate outcomes to internal partners through CRM and commission email channels
• Manage and respond to the Commission, Direct Deposit and other department inboxes, ensuring timely and accurate follow-up
• Process commission-related adjustments, including waivers, AR ledger adjustments, clawbacks, and direct deposit updates
• Participate in weekly and monthly commission run audits to ensure payout accuracy and plan compliance
• Research and help prevent manipulation or fraudulent activity related to the Elevated Compensation Plan
• Identify opportunities to improve efficiency and automation within Commission Support, including leveraging AI tools
• Build and maintain strong working relationships with Member Services, Account Management, Compliance, Member Protection, Placements, Finance, and other cross-functional teams
• Support additional commission processes as needed to ensure timely and accurate payments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree