Commission Sales - Kids' Apparel & Shoes - Natick Mall

Nordstrom•Natick, MA

1d•Onsite

About The Position

At Nordstrom, our customers build our brand, but it is driven by our people. You will contribute to our long-standing culture and reputation by giving the best service, being a great teammate, and meeting sales goals. You bring expertise, energy, and genuine care to every interaction. You love fashion, thrive on building relationships, and take pride in creating an experience that brings customers back. This is a professional sales role with real earning potential. In Kids Apparel & Shoes, you'll create a fun, welcoming shopping experience for parents, kids, and gift-shoppers alike. Build rapport, offer expert sizing guidance, and grow long-term relationships through follow-ups as children grow into their next sizes. Partner with expecting and new parents to help them navigate baby essentials, including shoes and baby gear.

Requirements

A genuine passion for fashion, styling, and customer experience
A self-motivated, goal-oriented approach with a track record of hitting targets
Strong communication and relationship-building skills with a wide range of customers
A team-first mindset, looking for ways to help your teammates and department succeed
Comfort with technology and digital selling tools
The ability to prioritize and stay organized in a fast-paced, high-volume environment
Flexibility to work varied hours based on business needs

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools
Offer honest, confident style and fit feedback that earns trust and drives loyalty
Set and achieve personal sales goals, and stay accountable to results
Keep the department customer-ready, including stocking, re-merchandising, price markdowns, merchandise recovery, and participate in bi-annual inventory count
Stay current on product knowledge and trends to serve as a trusted style resource
Show up for your team every shift, communicate openly, contribute to a positive team environment, and pitch in to help the department stay productive
Able to commit to a flexible schedule to meet business needs, including evenings, weekends, and peak periods
Follow Up - Build lasting relationships to drive predictable business by using the 2-2-2 Method (follow up 2 days, 2 weeks, and 2 months after a purchase), Nordy Club enrollment, and Personal Book (your tool for tracking customers so outreach feels personal)