Commercial Truck Body Shop Manager

GTG Peterbilt•Cedar Rapids, IA

About The Position

GTG Peterbilt is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business. GTG Peterbilt supplies the trucking industry with the highest quality products, sold and serviced by dedicated, factory-trained employees in order to provide the highest return for their customers. Their commitment to quality and dedication to excellence is the driving force behind their success. We have an immediate opening for a Commercial Truck Body Shop Manager. The successful candidate will be responsible for the successful operation of the Body Shop department and its technicians including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership.

Requirements

Listen and communicate with customers and co-workers.
Excellent verbal and written communication skills.
Three to five years heavy-duty truck service or related experience with supervisory experience preferred.
Management skills to include: strategic plan development, decision making abilities and program implementation.
Demonstrate or display extensive product knowledge to customers and staff.
Coach, train and motivate staff to reach established department goals.
Must be highly organized, detail oriented and results driven.
Prioritize and handle numerous tasks simultaneously.
Work well under pressure while assisting a wide variety of customers (both internal and external)
Foster relationships with key industry contacts.
Work with customers to resolve any issues in a professional manner.
Good mathematical skills
Basic computer skills
Knowledge of Windows.
Preferred minimum of High School diploma or equivalent (GED).
Certifications from OEM’s in the trucking industry.
Preferred 2-years tech school with 3-5 years industry and management experience.
Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Responsibilities

The Body Shop Manager is responsible for the Body Shop and its technicians, including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership.
Establish strategic and operational goals and objectives.
Establish Body Shop profit targets and ensure operational goals are met.
Foster effective and timely communication between the Body Shop and all other departments.
Communicate with vendors on product and warranty issues.
Overall responsibility for upkeep and maintenance of facility and grounds as budget guidelines and Operating Team decisions dictate.
Report problems and/or concerns to senior team.
Establish financial and operating objectives for the Body Shop in support of the company’s annual business planning process.
Prepare operating and capital budgets for the Body Shop, review on a regular basis and takes corrective action as needed.
Provides management information to Senior Leadership as it pertains to Body Shop operations including forecasts and market trends.
Evaluate Body Shop performance against target goals and standards, taking appropriate corrective action when needed.
Establish and foster relationships with key outside vendors, and insurance companies.
Manage insurance company requirements with customer expectations of deductibles, communications, payment methods, etc.
Maintain good customer relations by addressing all customer concerns and mediating a solution between all parties involved.
Thorough knowledge of and compliance with manufacturer and vendor warranties procedures.
Follow up and collect vendor credits and allowances in a timely manner.
Interviews and hires Body Shop employees.
Oversees purchasing and acquisition of appropriate department tooling and equipment.
Ensure department is achieving acceptable productivity, efficiency and is adhering to company goals and policies.
Address and handle personnel issues including the Performance Appraisals and performance related improvement plans.
Hold monthly shop meetings to review safety, policy, procedures, technical updates, customer issues, etc.
Maintain cleanliness of organization, shop and office area.
Ensure overall upkeep of facility and grounds.