Commercial Trainer

FareHarbor•Denver, CO

7d•Hybrid

About The Position

About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together. Our team is an ‘Ohana of 1000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: Think Client First We Are One ‘Ohana Be Curious and Learn Own It. Act With Integrity Embrace the Challenge Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come. About the Role As a Commercial Trainer, you will work with talented and motivated employees across all Commercial teams in the US, with a focus on Sales and Account Management. In this role, you play a critical part in their success by assisting in managing the onboarding curriculum, content, and delivery for every Commercial new hire as well as continued training opportunities for all teams under the commercial umbrella (Sales, Onboarding, and Account Management). With our continued growth and constant evolution you will work on a multitude of new hire onboarding, training updates, and cross team initiatives. In this role, you’ll support the onboarding of new commercial employees, develop ongoing training programs for the team, and have the opportunity to showcase your training expertise.

Requirements

3+ years of experience working in commercial training, ideally having trained those working through the full customer lifecycle
Experience working in a commercial, client-facing role (Sales, AM, etc.)
Exceptional communication skills including clear and concise writing, an engaging presentation style, and group facilitation skills.
Strong communication and writing skills; working with all levels (management, staff).
Strong leadership and teamwork skills, with a demonstrated ability to collaborate across teams and roles.
Technical aptitude and ability to learn new softwares & programs.
Experience working within a CRM.
Background/experience in training, teaching, or education.
Ability to multitask across multiple projects and departments to meet deadlines
Familiar with the Tourism Industry, specifically tours and activities.
Must be authorized to work in the United States for this position.

Nice To Haves

Experience with SaaS

Responsibilities

Have complete ownership of the commercial employee onboarding program in the US.
Schedule new hire groups’ onboarding sessions, including creation of training schedule and coordination of session presenters.
Deliver instructor led classroom training and onboarding curriculum; includes delivery to Sales & Account Management teams.
Ensure all commercial training materials are current and recurring updates are managed for consistency and accuracy of training delivery.
Continuously catalog and promote user-created documentation and resources.
Create role specific training materials ranging from new hires to tenured staff.
Collaborate with managers to develop and implement curriculums for specific audiences, and define and track measures of success.
Roll out new information and find ways to help commercial team members successfully adopt new ways of working.
Maintain all training tools specific to sales updated: Training Content Drive, Lessonly and Internal Help Pages.
Develop and maintain a feedback loop with the training team and new hires and review any adjustments quarterly.
Generate training materials for new product releases and coordinate with regional leaders and product champions to ensure all team members are prepared to use this feature.
Empower new team members to be self-sufficient after 6 months: knowing where to look for answers and gain dashboard knowledge.
Enable the Commercial team to demonstrate new features, by showing live client examples or updating demo dashboards. This may also include a search in Close, Slack or may require coordination with the Business Intelligence team to generate a report.