Commercial Telecommunications Sales Engineer

GFiber

8h•$139,200 - $203,300

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This role is not eligible for immigration sponsorship. We are seeking an experienced and technically proficient Sales Engineer to join our team. The ideal candidate will possess a strong background in the commercial telecommunications industry, with deep expertise in internet services (e.g., Dedicated Internet Access, Broadband, Wireless Internet), a comprehensive understanding of networking solutions (e.g., SD-WAN, VPN, LAN/WAN technologies) and passive optical networks and their deployment. This role is critical in providing technical pre-sales support, designing tailored solutions, and serving as a subject matter expert for our sales force and prospective clients.

Requirements

Bachelor's degree in Telecommunications, Computer Science, Information Technology, Electrical Engineering, or a related technical field.
5 years of experience as a Sales Engineer, Solutions Architect, network engineer or a similar pre-sales technical role within the commercial telecommunications industry.
Experience with various internet access technologies (e.g., Dedicated Internet Access, Fiber Broadband, Fixed Wireless, Cable Internet) and their underlying infrastructure.
Experience with networking concepts and technologies, including but not limited to: SD-WAN (various vendors such as Fortinet, Cisco Meraki, Versa, VMware Velocloud, Silver Peak), MPLS, VPN (IPsec, SSL VPN), Routing Protocols (BGP, OSPF, EIGRP), Switching (VLANs, STP, QoS), Firewall technologies (e.g., FortiGate, Cisco ASA/FTD, Palo Alto, Juniper), Cloud Connectivity (Direct Connect, ExpressRoute, Cloud Interconnect), Wireless networking (Wi-Fi 6/7, controllers, access points).
Experience with network monitoring and management tools.

Nice To Haves

Technical Certifications, including: Cisco Certifications (CCNA, CCNP, CCDP), Fortinet NSE, Palo Alto PCNSE, CompTIA Network+, MEF Certifications (e.g., MEF-CECP), Cloud certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert).
Verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
Advanced presentation, whiteboarding skills, analytical and problem-solving abilities.
Customer-focused with a strong commitment to delivering high-quality solutions and support.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Ability to travel 10% for client meetings, presentations, and industry events.

Responsibilities

Act as the primary technical resource for the sales team, accompanying sales executives on client calls, presentations, and solution demonstrations.
Conduct in-depth technical discovery sessions with prospective clients to understand their business needs, current infrastructure, and technical requirements.
Translate complex technical concepts into clear, concise, and business-oriented language for non-technical stakeholders.
Design and architect customized internet and networking solutions that address client challenges and align with their strategic objectives.
Develop detailed technical proposals, solution diagrams, bills of material (BOMs), and statements of work (SOWs).
Collaborate with product development, network operations, and implementation teams to ensure proposed solutions are feasible, scalable, and supportable.
Lead and execute technical demonstrations, proof-of-concepts (POCs), and pilot projects to showcase the capabilities and benefits of our solutions.
Address technical questions, concerns, and objections from potential clients with confidence and expertise.
Serve as a subject matter expert (SME) on our internet and networking service portfolio, staying current with industry trends, emerging technologies, and competitor offerings.
Provide technical training and enablement to the sales team on new products, services, and best practices.
Participate in industry events, webinars, and conferences to represent the company and gather market intelligence.
Facilitate a smooth technical transition from sales to post-sales implementation teams, ensuring a clear understanding of the client's requirements and the proposed solution.