Commercial Support Specialist III

Remote/Fort Wayne•Fort Wayne, IN

17h

About The Position

The Commercial Support Specialist III provides broad support to Credit Union members and Business and AgriBusiness Lenders. The role handles post-closing activities, loan-related requests and problem resolution, loan documentation and maintenance, and ongoing sales and portfolio support for lenders. It originates and processes loan documentation, enters borrower and financial information into loan systems, and ensures loan packages are accurate and complete before closing. The specialist also communicates with members about past-due accounts, coordinates deposit and other banking services with branch partners, and supports loan closings and servicing. The position manages underwriting and closing process items, collateral and lien documentation, financial information and loan renewals, portfolio monitoring, loan payments and advances, payoffs, insurance products, and lending reports. It coordinates closings with external parties, verifies closing figures and disbursements, and supports members and staff with loan servicing and documentation issues. The specialist maintains professional relationships with vendors, supports team training and meetings, and helps ensure accurate, compliant work and a high level of member service. The role has no direct reports and must comply with applicable company policies, laws, and regulations, including BSA, the USA PATRIOT Act, OFAC, MLA, SCRA, and HMDA.

Requirements

At least 5 years of experience in the financial industry, including loan documentation experience.
High school diploma or equivalent.
Valid driver's license.
Professional verbal and written communication skills.
Advanced proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to provide high-quality member service and work effectively with members, colleagues, vendors, and external partners.
Ability to handle multiple and changing priorities, work accurately under deadlines, exercise discretion with confidential matters, and perform complex tasks with minimal guidance.
Ability to perform basic mathematical calculations with a high degree of accuracy.
Ability to work independently or as part of a team and maintain regular, reliable, and timely attendance.

Nice To Haves

Demonstrated knowledge of business and agricultural loan structures.
Demonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.

Responsibilities

Order items needed for underwriting and closing, including credit reports, appraisals, flood certificates, title commitments, UCC searches and filings, closing documents, construction draws, and property inspections.
Prepare and process loan documentation and maintain loan files; communicate with members and resolve routine requests.
Manage collateral documentation, monitor lien perfection, process collateral releases, and troubleshoot collateral issues.
Request and review borrower financial statements, tax returns, borrowing base certificates, rent rolls, inventory reports, and other required information.
Organize new and renewed loan requests, monitor maturing loans, exception items, and tracked covenants, and prepare files for portfolio reviews.
Set up loans in the loan application and spreading software, enter borrower, guarantor, collateral, and loan data, complete financial spreads, and verify accuracy and policy compliance.
Provide credit servicing and lender portfolio support, including reports on maturing loans, lines, and service levels.
Perform quality control on loan documents and work with member-facing staff to obtain proper documentation.
Schedule loan closings with title companies, sellers, attorneys, realtors, and borrowers; prepare closing instructions, verify figures, and approve disbursements before funding.
Provide payoff statements; process payments, payoffs, returned payments, loan advances, and loan maintenance requests; research account history and monitor payment posting.
Resolve Help Desk tickets and other servicing issues, ensure claim payments are posted correctly, and communicate resolutions to internal and external members.
Assist with adding or canceling ancillary and insurance products, process related file maintenance and insurer submissions, educate members and staff, and assist with claims and refunds.
Manage CPI placement and periodic billing, monitor waivers and collateral protection, and coordinate with members and insurers when collateral is a total loss.
Maintain vendor relationships and provide Lending department administrative support by processing and validating reports, balancing assigned general ledger accounts, and tracking titles and lien placement.
Follow up on title issues, prepare biweekly outstanding-title reports, process lien releases, scan supporting documents, and verify accurate imaging to the correct account.
Maintain working knowledge of Credit Union products, services, and department functions; take ownership of member issues and follow through on appropriate resolutions.
Assist with training junior staff, policy and procedure communications, team meeting coordination, and maintaining a high level of member service.
Comply with company policies and procedures and applicable laws and regulations, including BSA, the USA PATRIOT Act, OFAC, MLA, SCRA, and HMDA.