Commercial Strategy Manager

Charlie Health•New York City, NY

3d•$140,000 - $165,000•Hybrid

About The Position

The Commercial Strategy Manager will play a critical role in streamlining the operational functions of the team’s go-to-market strategy. This person will be responsible for managing our largest payor accounts, including building & maintaining relationships with key payor teams, organizing QBRs and leading the annual account goal setting process. The responsibilities of this role will impact broader payor strategy and help drive our Commercial KPIs, many of which are top organizational priorities for leadership. This position will necessitate strong account management skills, attention to detail and proactive cross-functional collaboration to deliver valuable insights to the organization. This person will be intellectually curious and eager to develop a deep understanding of payor workflows and stakeholder relationships at a fast-paced, mission-driven organization. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and profoundly impact millions of lives.

Requirements

At least 4-6+ years of relevant professional experience, including 1–2 years in investment banking, consulting, high-growth start-ups, or similarly fast-paced environments
Bachelor’s degree in Business, Finance, Economics, or a related analytical field
Experience diagnosing operational bottlenecks, designing scalable solutions, and driving implementation across cross-functional teams
Strong analytical acumen with advanced Excel skills; proficiency in SQL and Python is a plus
Demonstrated ability to manage multiple high-impact projects and workstreams in a fast-paced, dynamic environment
Exceptional written and verbal communication skills— in client-facing and internal settings
Strong bias for action, with a track record of proactively taking ownership and driving initiatives to completion
Meticulous attention to detail with excellent organizational and problem-solving skills
Experience in the healthcare industry is a plus
Located within a 45-minute commute of New York City and able to work on-site four days per week

Nice To Haves

Experience in the healthcare industry is a plus

Responsibilities

Serve as lead partner for our largest payors – act as primary, client-facing point of contact and owner of end-to-end payor relationship
Own quarterly business reviews (QBR) process with top health plans, prepare executive level materials and lead presentation in meetings
Lead annual account goal-setting and performance review process
Analyze claims and clinical outcomes analysis to support Charlie Health competitive differentiation and nuances in payor performance
Manage 1-2 analysts to support with account management functions (eg creating support materials, conducting analysis, etc.)
Collaborate closely with cross-functional teams (Finance, GTM, Legal, Partnerships, RCM, etc.) to negotiate health plan contracts, to identify partnership opportunities and to resolve operational & billing remediation issues
Create and streamline repeatable GTM processes, tools, and templates to scale commercial initiatives and ensure consistent account execution
Assist with scaling Commercial team initiatives over time to meet the needs of Charlie Health