Commercial Strategy and Transformation Lead

Uber Freight•San Francisco, CA

2h•$122,000 - $164,550•Hybrid

About The Position

Uber Freight is transforming how our commercial organization operates to create a more seamless experience for customers and customer-facing teams. As a Commercial Strategy & Transformation Lead, you will partner with senior leaders across Sales, Customer Success, Revenue Operations, Pricing, Enablement, Product, and Finance to identify opportunities, design solutions, and lead strategic initiatives that improve commercial performance and reduce organizational friction. This role sits within the Commercial Strategy & Business Transformation team and will focus on some of the company's highest-priority commercial initiatives, including seller productivity, customer journey optimization, operating model design, process transformation, and cross-functional alignment. The ideal candidate combines strategic thinking with operational execution. They can diagnose complex business challenges, structure ambiguous problems, influence senior stakeholders, and drive change across large, matrixed organizations. They are also passionate about leveraging AI and emerging technologies to improve productivity, decision-making, and organizational effectiveness.

Requirements

7+ years of experience in management consulting, commercial strategy, business transformation, revenue operations, GTM Strategy, or related fields
Experience leading complex cross-functional initiatives in enterprise B2B organizations
Demonstrated ability to solve ambiguous business problems and drive measurable results
Experience developing business cases, operating models, process improvements, or organizational transformation programs
Strong analytical and structured problem-solving capabilities

Nice To Haves

Experience in SaaS, logistics, transportation, enterprise technology, or other complex B2B environments
Experience working across Sales, Customer Success, Revenue Operations, Pricing, and Finance organizations
Background in consulting, strategy, transformation, or operational excellence functions
Experience designing customer journeys, seller journeys, operating models, or large-scale process transformations
Demonstrated use of AI tools to improve personal productivity and business outcomes
Experience leading change management and adoption efforts across large organizations

Responsibilities

Lead Strategic Transformation Initiatives: Drive high-impact initiatives that improve commercial effectiveness, customer experience, and business performance
Partner with senior leaders to identify root causes of organizational friction and develop scalable solutions
Structure ambiguous business challenges into actionable workstreams and recommendations
Lead end-to-end transformation efforts from problem definition through implementation and adoption
Optimize the Commercial Operating Model: Analyze and improve seller, customer success, and cross-functional workflows to reduce friction and increase productivity
Help define and operationalize future-state commercial processes, governance models, and decision frameworks
Develop recommendations regarding roles, responsibilities, handoffs, and accountability across commercial teams
Support initiatives that improve forecasting, planning, resource allocation, and performance management
Improve the Seller and Customer Journey: Map current-state seller and customer journeys to identify bottlenecks, inefficiencies, and customer pain points
Design future-state experiences that simplify internal operations while improving customer outcomes
Define stage-based processes, success criteria, and operating rhythms that create consistency across the commercial organization
Partner closely with Enablement and Operations teams to drive adoption of new ways of working
Drive Cross-Functional Alignment: Build strong partnerships across Sales, Customer Success, Pricing, Revenue Operations, Product, Finance, Marketing, and Enablement
Facilitate executive discussions and working sessions to align stakeholders around priorities and solutions
Develop executive-ready recommendations, business cases, and decision support materials
Influence outcomes without direct authority in a highly matrixed environment
Accelerate Productivity Through AI and Automation: Identify opportunities to leverage AI, automation, and emerging technologies to improve team productivity and business processes
Incorporate AI-enabled approaches into problem solving, analysis, communication, and execution
Help evaluate and scale AI-driven workflows across commercial functions
Act as a thought partner on how the organization can work smarter and faster through technology