Commercial Specialist

Advance Auto Parts • Indianapolis, IN

11d • Onsite

About The Position

The Commercial Specialist supports commercial sales and delivery operations, including dispatching and coordinating commercial deliveries, maintaining the store vehicle fleet, conducting account visits and customer follow-ups, and making customer deliveries when needed. The role also maintains parts, backroom, staging, and delivery areas; develops product and inventory knowledge; and supports sales through upselling and cross-selling. The specialist leads the commercial program when the CPP is absent, as business and customer demands require.

The position also serves walk-in customers, supports CPPs and GMs with tasks and initiatives such as inventory management, and helps onboard and shadow new team members. Work involves using inventory, POS, and parts lookup systems; coordinating drivers; and following established safety and driver procedures.

The role is predominantly performed inside, with occasional outdoor work and exposure to varied weather and other workplace hazards. It requires frequent walking or standing, handling and reaching, and lifting up to 50 pounds frequently and up to 100 pounds occasionally. A valid driver's license with an acceptable driving record and MVR certification are required.

Requirements

• High school diploma or GED.
• Valid driver's license with an acceptable driving record; the role requires MVR certification.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Ability to speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
• Ability to understand and execute written, oral, or diagrammed instructions.
• Ability to read safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
• Willingness to learn about new products and sales techniques.
• Effective use of Microsoft Word and Excel.
• Ability to perform basic arithmetic accurately, including work with whole numbers, common fractions, and decimals.
• Strong organizational skills and basic inventory management skills.
• Basic dispatching knowledge and basic understanding of vehicle maintenance schedules.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
• Ability to locate and stock parts; knowledge of safety practices and skills; and ability to operate inventory systems, store equipment, POS, and parts lookup systems.
• Strong selling skills for commercial customers and ability to multitask and remain organized in a busy environment.
• Ability to route store drivers and strong vehicle maintenance knowledge.

Nice To Haves

• Prior automotive parts experience.
• Prior dispatching or logistics coordination experience.
• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.
• ASE certification.
• Spanish language ability.

Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordinating commercial deliveries from order creation through dispatch.
• Manage store vehicle fleet maintenance, safety checks, and readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Make outbound calls, follow up, and perform basic account touchpoints.
• Make customer deliveries as needed, following standard driver procedures for picking, staging, delivery, returns, core handling, collection of credit accounts, and customer relationship building.
• Lead organization and maintenance of the parts department, backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Upsell and cross-sell products to increase average transaction value.
• Lead the commercial program when the CPP is absent, as business and customer demands require.
• Assist walk-in customers by understanding their needs and recommending appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
• Support onboarding and shadowing of new team members.
• Maintain MVR certification.
• Successfully complete the Parts Knowledge Assessment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED