Commercial Specialist
About The Position
This role supports commercial sales initiatives, focusing on dispatching, coordination, and customer service for commercial deliveries. The Commercial Specialist is responsible for managing store vehicle readiness, conducting customer outreach, and ensuring efficient operations within the parts department. They also play a key role in customer relationship building and driving sales through upselling and cross-selling. Additionally, this position may lead commercial program activities during the absence of the Commercial Program Provider (CPP), particularly on weekends as business demands require.
Requirements
- Ability to work an assortment of days, evenings, and weekends as needed.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
- Understand and execute instructions furnished in written, oral, or diagram form.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
- Willingness to learn about new products and sales techniques.
- Use Microsoft software effectively (Word, Excel required).
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Strong organizational skills.
- Basic inventory management skills.
- Basic dispatching knowledge.
- Basic understanding of vehicle maintenance schedules.
- Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
- Successfully complete the Parts Knowledge Assessment.
- Prior automotive parts experience preferred.
- Prior dispatching or logistics coordination experience.
- Proven sales ability.
- Formal of informal experience working in groups to achieve goals.
- High school diploma or general education degree (GED).
- Must have a valid driver's license with an acceptable driving record as this role is required to have an MVR certification.
Nice To Haves
- ASE certification preferred, but not required.
- Spanish a plus.
Responsibilities
- Support CPP-led commercial sales.
- Assist with dispatching and coordination of commercial deliveries from order creation to dispatched for delivery.
- Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
- Conduct account stocking visits and Pro Sales flyer drops.
- Perform outbound calls, follow-ups, and basic account touchpoints.
- Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling collection of credit accounts, customer relationship building).
- Lead the organization and maintenance in and around the parts department / backroom, staging, and delivery areas.
- Maintain knowledge of product inventory and new arrivals to assist with sales.
- Assist in upselling and cross-selling products to increase average transaction value.
- Lead commercial program when the CPP is not present (i.e. Weekends as business and customer demands require).
- Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
- Assist CPPs and GMs with tasking, special projects or execution initiatives including inventory management.
- Support onboarding and shadowing of new team members.
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
