Commercial Specialist

Advance Auto Parts•Lehigh Acres, FL

About The Position

The Commercial Specialist supports commercial sales, delivery coordination, account service, and parts department operations. The role assists with commercial deliveries from order creation through dispatch, maintains the store vehicle fleet, visits accounts, conducts outbound follow-ups, and makes customer deliveries as needed. The specialist helps keep parts, backroom, staging, and delivery areas organized and maintains product knowledge to support sales, including upselling and cross-selling. The specialist may lead the commercial program when the CPP is absent, as business and customer needs require. The role also assists walk-in customers, supports CPPs and GMs with tasking and inventory initiatives, and helps onboard and shadow new team members. Success requires effective communication, selling, organization, basic dispatching and inventory skills, automotive systems knowledge, and the ability to use store systems and equipment. A valid driver's license with an acceptable driving record and MVR certification are required. A high school diploma or GED is required; ASE certification is preferred but not required.

Requirements

Ability to work an assortment of days, evenings, and weekends as needed.
Speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to understand and execute written, oral, or diagrammed instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and to write simple correspondence.
Willingness to learn about new products and sales techniques.
Effective use of Microsoft Word and Excel.
Ability to perform basic arithmetic accurately using whole numbers, fractions, and decimals.
Strong organizational skills and basic inventory management skills.
Basic dispatching knowledge and basic understanding of vehicle maintenance schedules.
Working knowledge of automotive systems, including internal engine, suspension, brakes, electronic, and exhaust systems, with diagnostic ability.
Successfully complete the Parts Knowledge Assessment.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
Valid driver's license with an acceptable driving record; the role requires MVR certification.
High school diploma or GED.

Nice To Haves

Spanish language ability.
Prior automotive parts experience.
ASE certification.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinating commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Perform outbound calls, follow-ups, and basic account touchpoints.
Perform customer deliveries as needed, following standard driver procedures for picking, staging, delivery, returns, core handling, collection of credit accounts, and customer relationship building.
Lead organization and maintenance in and around the parts department, backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, including weekends as business and customer demands require.
Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, and execution initiatives, including inventory management.
Support onboarding and shadowing of new team members.