Commercial Specialist

Advance Auto Parts•Zanesville, OH

13d•$14 - $16•Onsite

About The Position

This role supports commercial sales initiatives, focusing on dispatching, coordination, and customer service for commercial deliveries. The Commercial Specialist is responsible for managing store vehicle readiness, conducting customer outreach, and performing deliveries as needed. They also play a key role in maintaining the parts department and assisting with sales, including upselling and cross-selling. Additionally, this position may lead commercial program activities when the Commercial Program Provider (CPP) is unavailable, such as on weekends, depending on business and customer demands. The role also involves assisting walk-in customers, supporting new team members, and ensuring efficient operations within the parts department and delivery areas.

Requirements

Ability to work an assortment of days, evenings, and weekends as needed.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
Understand and execute instructions furnished in written, oral, or diagram form.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
Willingness to learn about new products and sales techniques.
Use Microsoft software effectively (Word, Excel required).
Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Strong organizational skills.
Basic inventory management skills.
Basic dispatching knowledge.
Basic understanding of vehicle maintenance schedules.
Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
Successfully complete the Parts Knowledge Assessment.
Must have a valid driver's license with an acceptable driving record as this role is required to have an MVR certification.
High school diploma or general education degree (GED).

Nice To Haves

Prior automotive parts experience preferred.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal of informal experience working in groups to achieve goals.
ASE certification preferred, but not required.
Spanish language skills.
Friendly communication.
Ability to locate and stock parts.
Safety knowledge and skills.
Operating inventory systems and store equipment.
Parts and automotive system knowledge skills.
Operating POS and Parts lookup systems.
Strong selling skills for commercial customers.
Ability to multi-task and remain organized in a busy environment.
Ability to route store drivers.
Strong vehicle maintenance knowledge.
Maintain MVR certification.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordination of commercial deliveries from order creation to dispatched for delivery.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Perform outbound calls, follow-ups, and basic account touchpoints.
Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling collection of credit accounts, customer relationship building).
Lead the organization and maintenance in and around the parts department / backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead commercial program when the CPP is not present (i.e. Weekends as business and customer demands require).
Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
Assist CPPs and GMs with tasking, special projects or execution initiatives including inventory management.
Support onboarding and shadowing of new team members.