Commercial Specialist

Advance Auto Parts•Albuquerque, NM

11d

About The Position

The Commercial Specialist supports commercial sales and delivery operations, including coordinating deliveries, maintaining store vehicles, building customer relationships, and assisting with sales. The role may lead the commercial program when the CPP is absent, including on weekends as business and customer needs require. It also supports walk-in customers, inventory activities, special projects, and the onboarding of new team members. The position requires effective communication, organization, basic dispatching and inventory skills, automotive product and system knowledge, and the ability to use store systems and equipment. The employee must meet the physical demands of the role, including frequent lifting up to 50 pounds and occasional lifting up to 100 pounds, and work primarily indoors with occasional outdoor tasks and exposure to various workplace hazards.

Requirements

High school diploma or GED.
Ability to work an assortment of days, evenings, and weekends as needed.
Speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to understand and execute written, oral, or diagram-based instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
Willingness to learn about new products and sales techniques.
Effective use of Microsoft Word and Excel.
Accurate basic math skills, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
Strong organizational skills and basic inventory management skills.
Basic dispatching knowledge and a basic understanding of vehicle maintenance schedules.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Successfully complete the Parts Knowledge Assessment.
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to meet the physical demands of the job, including frequent lifting or moving up to 50 pounds and occasional lifting or moving up to 100 pounds.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
ASE certification; preferred but not required.
Spanish language ability.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinate commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Make outbound calls, follow up, and perform basic account touchpoints.
Perform customer deliveries as needed, including picking, staging, delivering, handling returns and cores, collecting credit-account payments, and building customer relationships.
Lead organization and maintenance in and around the parts department, backroom, staging areas, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, including on weekends as business and customer demands require.
Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, and execution initiatives, including inventory management.
Support onboarding and shadowing of new team members.