Commercial Specialist

Advance Auto Parts•Bay Shore, NY

4d•$21 - $23

About The Position

The Commercial Specialist supports commercial sales and delivery operations, helps maintain the store vehicle fleet, and keeps the parts department and delivery areas organized. The role includes commercial account outreach and stocking visits, customer deliveries, product knowledge, and sales support. The specialist may lead the commercial program when the CPP is not present, as business and customer needs require. The position also supports walk-in customers, CPPs, and GMs with customer service, tasking, special projects, inventory management, and onboarding of new team members. Work requires strong communication and organization, automotive and parts knowledge, basic dispatching and inventory skills, and the ability to use store systems and equipment. The role is predominantly performed indoors, with occasional outdoor work and exposure to weather and workplace hazards. The position involves frequent lifting of up to 50 pounds and occasional lifting of up to 100 pounds. The good-faith estimated pay range for a new team member is $20.75–$23.09 per hour; the offer depends on factors including location, experience, education, skills, and shift differential where applicable.

Requirements

High school diploma or GED.
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to understand and execute written, oral, or diagram-based instructions.
Ability to read safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
Ability and willingness to learn new products and sales techniques.
Effective use of Microsoft Word and Excel.
Accurate basic math skills, including arithmetic with whole numbers, fractions, and decimals.
Strong organizational skills and basic inventory management skills.
Basic dispatching knowledge and basic understanding of vehicle maintenance schedules.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Ability to locate and stock parts; knowledge of safety practices; ability to operate inventory systems, store equipment, POS systems, and parts lookup systems.
Strong selling skills for commercial customers and ability to multitask and remain organized in a busy environment.
Ability to route store drivers and strong vehicle maintenance knowledge.
Ability to talk and hear; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to walk or stand predominantly during work.
Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Required vision abilities include close, distance, and color vision, depth perception, and ability to adjust focus.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
ASE certification.
Spanish language ability.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinating commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Make outbound calls, follow up, and conduct basic account touchpoints.
Perform customer deliveries as needed, including picking, staging, delivery, returns, core handling, collecting credit-account payments, and building customer relationships.
Lead organization and maintenance in and around the parts department, backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, as business and customer demands require.
Assist walk-in customers by understanding their needs and recommending appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
Support onboarding and shadowing of new team members.
Maintain MVR certification.
Successfully complete the Parts Knowledge Assessment.