Commercial Solutions Program Manager

Stripe • Chicago, IL

4d

About The Position

Stripe's Global Business Services' Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of private pricing frameworks (and pricing analysis), and experience scaling global, cross-organizational mechanisms. You have experience in program management ownership, custom pricing strategies, and a background in supporting selling motions. You have strong communication skills and executive presence to effectively communicate with Stripe senior leadership. You'll love this role if you're a natural relationship and mechanism builder.

Requirements

• Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives
• Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge
• Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches
• Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts
• Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes
• Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe
• Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers
• Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function
• Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements
• Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general
• Advocate on behalf of a position and quickly gain cross-functional alignment on the position
• Quickly build credibility and trust with internal stakeholders
• Provide strong leadership, communication, and persuasion skills
• Lead projects to solve existing commercialization issues

Nice To Haves

• Direct product launch oversight and experience
• Payments industry experience
• MBA degree in Business, Technology, Finance, or Economics
• Possess a PgMP or PMP certification

Responsibilities

• Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives
• Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge
• Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches
• Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts
• Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes
• Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe
• Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers
• Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function
• Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements
• Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general
• Advocate on behalf of a position and quickly gain cross-functional alignment on the position
• Quickly build credibility and trust with internal stakeholders
• Provide strong leadership, communication, and persuasion skills
• Lead projects to solve existing commercialization issues

What This Job Offers

• Job Type: Full-time
• Career Level: Senior