Commercial Services Specialist II (Manheim)

Cox Enterprises•Ocoee, FL

3d•$20 - $30•Onsite

About The Position

This administrative position manages inventory for Commercial clients, involving extensive verbal and email communication with internal departments and external clients. The role requires problem-solving, auditing expenses, and ensuring client expectations and deadlines are met regarding inventory. Significant multi-tasking and prioritization are necessary for efficient account management. Teamwork and a positive attitude are essential.

Requirements

High School Diploma/GED and 3 years’ experience in a related field.
OR any level degree/certification beyond a HS diploma/GED in a related discipline with relevant experience.
OR 5 years’ experience in a related field.
Ability to work in a fast-paced environment, receptive to change and able to multitask.
Prior clerical or administrative experience required.
Proficient in Microsoft Excel required.
Commitment to providing excellent customer service required.
Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
Ability to sit or stand for prolonged periods of time.
Communications and Organizational skills required.
Must be able to clear a pre-employment drug test (marijuana testing may not be administered for this position, but it is a drug-free workplace).
Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

Experience with AS 400 system.
Experience in vehicle inventory management.

Responsibilities

Perform data entry of required information in the AS 400 system, including VIN and descriptive information.
Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
Maintain vehicle files, verify title information, log in titles, and create and file folders. Work with the title department to obtain negotiable titles.
Work with the posting clerk to ensure all vehicle charges (recon, transportation, etc.) are applied to the correct vehicle in the AS400 system.
Respond to customer inquiries, provide quality service, and assist in resolving problems related to vehicles.
Pull and update consignment inventory information, investigate transmission errors, verify vehicle eligibility for sale, and provide inventory reconciliation reports.
Communicate with the Transportation department to arrange transportation and obtain related information.
Establish and continuously update customer vehicle files in the computer system with standardized abbreviations to record vehicle location, condition, special announcements, and other activities.
Seek and enter floor price information from account representatives into the computer system.
Review, enter, and update vehicle condition report information, and provide customers with copies as needed.
Prepare sale vehicle run processes, including run order, scheduling, and customer notifications, in coordination with relevant teams and procedures.
Follow up on vehicle preparation for sale by reconciling incoming bills against ordered work/repairs for each customer vehicle.
Contact customer coordinators, service vendors, and/or account representatives when information is missing or problems occur.

Benefits

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)