Commercial Services Specialist II (Manheim)

Cox Communications • Carleton, MI

2d • Onsite

About The Position

This role involves performing data entry, managing account relationships, and ensuring customer requirements are met. The specialist will maintain vehicle files, verify title information, and work with various departments to ensure smooth vehicle processing for sales. They will also handle customer inquiries, prepare sale packages, and reconcile inventory and charges. The position requires a strong focus on customer service, problem-solving, and attention to detail in managing vehicle information and sale processes.

Requirements

• Must be able to perform data entry of required information in the AS 400 system.
• Ability to manage account relationships and maintain effective communications.
• Skills to maintain vehicle files and verify title information.
• Ability to work with title departments to obtain negotiable titles.
• Capability to work with posting clerks to ensure correct application of vehicle charges.
• Ability to respond to customer inquiries and resolve problems.
• Skills to pull and update consignment inventory information.
• Ability to investigate transmission errors.
• Capability to verify vehicle eligibility for sale.
• Ability to communicate with the Transportation department.
• Skills to establish and update customer vehicle files in the computer system.
• Ability to seek and enter floor price information.
• Capability to review, enter, and update vehicle condition report information.
• Ability to prepare sale vehicle run processes.
• Skills to follow up on vehicle preparation for sale.
• Ability to contact customer coordinators, service vendors, and/or account representatives.
• Capability to communicate with the accounting department for sale balancing and invoicing.
• Ability to maintain and update physical vehicle inventory files.
• Skills to communicate with the Online Operations department.
• Ability to prepare various reports, lists, and handouts.
• Must visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Must actively participate in support of all safety activities aligned with Safety Excellence.
• Must be able to wear multiple hats and perform other duties as assigned by management.
• Must clear a pre-employment drug test (marijuana pre-employment drug test is not administered, but it is a drug-free workplace).
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
• No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Perform data entry of vehicle identification number (VIN) and other descriptive information in the AS 400 system.
• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Maintain vehicle files; verify title information; log in titles when received; create and file in folders.
• Work with the title department to ensure a negotiable title is obtained for each vehicle.
• Work with the posting clerk to ensure all vehicle charges (recon, transportation, etc.) are applied correctly in the AS400 system.
• Respond to customer inquiries relating to vehicles, providing quality service and assisting in resolving problems.
• Mail out sale packages the day after the sale.
• Pull and update consignment inventory information of vehicles transmitted by customers.
• Investigate transmission errors.
• Verify vehicle eligibility for the sale and provide customers with inventory reconciliation reports.
• Communicate with the Transportation department to arrange transportation or obtain related information.
• Pull transmitted transportation charges as needed.
• Establish customer vehicle files in the computer system and update them continuously with standardized abbreviations.
• Seek floor price information from account representatives and enter it into the computer system.
• Review, enter, and update vehicle condition report information in the computer system.
• Pull and print electronic condition reports and provide copies to customers as necessary.
• Prepare sale vehicle run processes, including run order, scheduling, and customer notifications, in coordination with account representatives and coordinators.
• Follow up on vehicle preparation for sale by reconciling incoming bills against ordered work/repairs.
• Contact customer coordinators, service vendors, and/or account representatives when information is missing or problems occur.
• Communicate with the accounting department to balance the sale and perform post-sale invoicing for accounts receivable.
• Maintain and update physical vehicle inventory files documenting all activities relative to each customer vehicle.
• Communicate with the Online Operations department to prepare assigned vehicles for online programs.
• Prepare various reports, lists, and handouts such as sales and expense reports, sold vehicles by net amounts reports, dealer attendance reports, lot and transportation damage reports, and block summaries.
• Demonstrate safety commitment by following all safety and health procedures and modeling related behaviors.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed