Commercial Services Specialist II

Cox Enterprises • Orlando, FL

1d • $20 - $30 • Onsite

About The Position

This role is responsible for performing various administrative and customer service tasks related to vehicle sales and account management. The Commercial Services Specialist II will handle data entry, manage customer relationships, maintain vehicle files, coordinate with different departments, and prepare reports. The position requires attention to detail, strong communication skills, and the ability to work with various office equipment and systems.

Requirements

• High School Diploma/GED
• 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience.
• Valid Driver’s License and safe driving record required.
• Good communication and organizational skills required with strong attention to details.
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Must clear a pre-employment drug test (marijuana pre-employment drug test not administered for this position).
• Must be able to work at a specified Cox location.
• Must be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information.
• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Maintain vehicle files; verify title information; log in titles when received; create and file in folders.
• Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account.
• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system.
• Respond to customer inquiries relating to vehicles.
• Provide quality service and assist in resolving problems.
• Mail out sale packages the day after sale.
• Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
• Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.
• Pull transmitted transportation charges as needed.
• Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
• Seek floor price information from account representative and enter it into computer system.
• Review, enter, and update vehicle condition report information in the computer system. Pull and print electronic condition reports. Provide customer with copies as necessary.
• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur.
• Communicate with accounting department in order to balance the sale and perform post-sale invoicing for accounts receivable as needed.
• Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.
• Communicate with Online Operations department in order to prepare assigned vehicles for online programs.
• Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED