Commercial Services Specialist II (Manheim)

Cox Communications • Manheim, PA

21h • Onsite

About The Position

This role performs data entry, manages account relationships, and ensures customer requirements are met. The specialist works with various teams to ensure vehicle charges are applied correctly, responds to customer inquiries, and assists in resolving problems. They are responsible for establishing and updating electronic customer vehicle files, preparing vehicles for sale, and reconciling bills for repairs. The position also involves communicating with the accounting department for invoicing and preparing various reports related to sales and vehicle status. A strong commitment to safety and performing other assigned duties is also expected.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• Ability to work in a fast-paced environment, receptive to change and able to multitask.
• Prior clerical or administrative experience required.
• Proficient in Microsoft Excel required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Communications and Organizational skills required.
• Must be able to clear a pre-employment drug test.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).

Nice To Haves

• Any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.

Responsibilities

• Perform data entry of required information.
• Manage account relationships, maintain effective communications and ensure customer requirements are met.
• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.
• Respond to customer inquiries relating to vehicles.
• Provide quality service and assist in resolving problems.
• Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.
• Establish electronic customer vehicle files in the computer system.
• Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
• Seek floor price information from account representative and enter it into computer system.
• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle.
• Contact customer coordinators, service vendors and/or account representatives when the information is missing, or problems occur.
• Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed.
• Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs.
• Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED