COMMERCIAL SERVICES OPERATIONS MANAGER

Banda Group International Llc•Mesa, AZ

About The Position

The Commercial Services Operations Manager is responsible for overseeing the daily operational performance of BGI’s commercial services division. This role is a hands-on leadership position focused on execution, accountability, team development, client satisfaction, and scalable growth. This position reports to the Vice President of Commercial Operations and oversees managers, supervisors, and field personnel to ensure operational efficiency, quality service delivery, and financial performance. The ideal candidate is a growth-oriented operational leader who will invest long term in building structure, strengthening culture, and scaling the commercial services division over the next decade.

Requirements

Bachelor’s degree in Construction Management, Engineering, or related field (Master’s preferred).
Minimum 10–15 years of progressive experience in construction management, including at least 5 years in a leadership role.
Proven ability to lead, motivate, and develop teams, delegate effectively, and resolve conflicts constructively.
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
Experience with value engineering, cost control, and forecasting to maximize efficiency and profitability.
Excellent verbal and written communication skills, with the ability to engage effectively with clients, executives, and field personnel.
Solid understanding of construction processes, building codes, and safety regulations; data center construction experience is a plus.
Proficiency in project management methodologies and software tools.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.
Ability to handle confidential information with discretion.
Strong financial acumen with experience in budgeting, forecasting, and cost control.
Ability to travel to project sites as needed.

Nice To Haves

Certifications such as Certified Construction Manager (CCM) or OSHA 30-hour are a plus.

Responsibilities

Oversee day-to-day operations of commercial service contracts
Ensure services are delivered on time, within budget, and to quality and safety standards
Develop efficient workflows and operational structure
Lead, coach, and develop managers, supervisors, and field personnel
Establish clear expectations, performance metrics, and accountability standards
Conduct performance reviews and promote employee engagement and retention
Assist in developing division budgets
Monitor expenses and revenue performance
Support forecasting and cost-control initiatives
Maintain strong communication with clients and key stakeholders
Represent BGI professionally in meetings, negotiations, and project discussions
Address operational issues promptly and ensure high customer satisfaction
Facilitate collaboration among internal teams and external partners
Identify operational risks and implement proactive mitigation strategies
Monitor project progress and adjust resources as necessary to maintain efficiency
Ensure adherence to quality control processes and best practices
Conduct post-project reviews to support continuous improvement
Enforce safety policies, procedures, and regulatory compliance requirements
Ensure services are delivered in accordance with contractual and legal standards
Maintain accurate and up-to-date project documentation and records
Provide regular operational updates and performance reports to Executive Leadership
Assist in identifying opportunities to expand service lines and improve market position
Support proposal development and operational planning initiatives
Perform other related responsibilities as assigned to support BGI’s operational and strategic goals.