Commercial Services Officer

Shore United Bank • Centreville, MD

4d • Hybrid

About The Position

Shore United Bank is seeking a full-time Commercial Services Officer to support the growth, delivery, and effectiveness of commercial banking products and services. This role acts as a liaison between clients, sales teams, and operational partners, ensuring efficient solution implementation, strengthening client relationships, and maintaining service standards. The Commercial Services Officer will work in a client-facing and operational support capacity, facilitating the adoption and utilization of commercial deposit accounts, merchant processing, and treasury management products. The role also focuses on enhancing customer value, driving business growth, managing risk, ensuring regulatory compliance, and coordinating commercial service activities.

Requirements

• High school diploma/GED equivalent.
• Possess or be working toward a degree in business, finance or related field or possess a comparable level of education and experience.
• 3+ years in the financial services or payments industry selling products or services aligned with supporting business cash flow or local sales experience within a portfolio of business clients.
• Ability to manage multiple priorities daily.
• Ability to work in a fast-paced environment.
• Proficient computer skills; specifically, Microsoft Office Suite and Outlook.
• Strong communication and presentation skills.
• Ability to travel to/from client locations for business development and customer service requirements throughout the Mid Shore region.

Responsibilities

• Generates deposits and fee income in support of individual and bank goals by actively selling and promoting commercial services to new and existing customers.
• Provides commercial services support to commercial bank customers.
• Collaborates with bank sales personnel for client discussions and on-site demonstrations involving commercial services product and service selection.
• Connects customer need and process to banking solutions by providing high quality proformas and pricing plans that directly make an impact through business solutions for each individual business customer.
• Implements services for customers, handles customers’ requests for service and identifies customer issues that require research and follow through.
• Provides customer training for commercial services.
• Monitors and reviews customer usage of commercial services and makes recommendations for change and implementation of new functionality to management as necessary.
• Maintains strong audit practices, logs of tasks performed including implementations and calls, and complete documentation of actions.
• Actively promotes and develops cross sale opportunities for all business lines to include Wye Financial, lending and deposits.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Benefits

• health
• dental
• vision
• company-paid life insurance
• mental health well-being
• company paid short-term and long-term disability
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• employee banking services
• loan discount program
• career development program
• Employee Assistance Program
• wellness initiatives
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED