Commercial Service Technician

Smart Care • Charlotte, NC

13h • Onsite

About The Position

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. As a Commercial Kitchen Service Technician, you will partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. This is a full-time, regular, non-exempt (hourly) position.

Requirements

• High School diploma or equivalent
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
• Valid driver’s license and acceptable motor vehicle record
• Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
• Availability for occasional overnight travel as assigned

Nice To Haves

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)
• Commercial refrigeration and/or commercial cooking equipment repair experience
• Self-motivated with the proven ability prioritize and work independently with minimal direct supervision

Responsibilities

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while onsite
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards

Benefits

• On-the-job training with available on-demand technical support
• Ongoing formal hands-on and classroom training at our National Training Kitchen
• Professional CFESA certifications with the potential for advancement
• Company service vehicle
• Fuel card
• Tablet
• Cell phone for business use
• Market-leading benefits program including 401k and paid time off
• Growth opportunities including advanced technician and management positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED