Commercial Service Technician III

Service Experts Heating & AC•Garden City, ID

2d•Onsite

About The Position

Under minimal supervision, performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

Requirements

High school diploma or equivalent.
License in commercial HVAC required (Gasfitter 2 or Gasfitter 1 License).
Proven mechanical aptitude and experience in the commercial HVAC field.
Able to operate all necessary tools and equipment to perform various projects.
Adept at servicing commercial heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories.
Demonstrated commitment to the delivery of customer-focused service.
Must be able to read and interpret drawings, blueprints, and production diagrams.
The ability to work overtime and weekend hours as required.
Must be able to meet the minimum requirements for our background check criteria.
4+ years of experience.

Nice To Haves

Refrigeration license (313A License) preferred.
License in plumbing, electrical work, sheet metal, or refrigeration an asset.

Responsibilities

Responsible for analyzing, diagnosing, and resolving customer concerns in commercial environments.
Perform service on commercial heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
Perform start-ups on air conditioning as required.
Responsible for delivery and removal of equipment needed to complete service work.
Responsible for providing excellent service to commercial customers and sustaining high levels of customer satisfaction.
Handle customer concerns, questions or problems in an effective manner.
Prepare material requisition forms to ensure proper truck stock levels.
Performing maintenance on equipment, servicing and/or cleaning IAQ products, soldering, welding, brazing, and performing minor field fabrication.