Commercial Service Technician II

The Guitar Center Company•New York, NY

4h•$50 - $60

About The Position

As a Service Technician, you will play a critical part in within the Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks.

Requirements

Minimum 2+ years of relevant experience in the Commercial AV industry environment.
Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirable
Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications
Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks
Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety

Responsibilities

Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
Provide training to clients on the use of AV systems
Engage in preventative maintenance visits to maintain client systems
Perform equipment delivery and associated responsibilities
Carry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installation
Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting
Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
Provide detailed reporting at the end of each service call for record- keeping
Additional duties as assigned.