Commercial Service Technician 3

Commercial Tire Inc • Idaho Falls, ID

1d • $26 - $30 • Onsite

About The Position

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.

Requirements

• Minimum age: 18 years
• Valid Driver’s License and Insurable Driving Record.
• DOT Driver Qualification file (q-file) and Medical Certification to operate vehicles greater than 10,000 lbs.
• TIA CST, Industrial 200, AG 200, ETS 300, MSHA Part 48.
• 3 years of tire industry related experience.
• Customer Service
• Communication
• Mechanical Skills
• Computer Skills

Nice To Haves

• High school diploma or equivalent(preferred)

Responsibilities

• Maintains existing customer base by servicing customers’ needs and servicing existing accounts and related sales to ensure that customer is aware of industry best practices.
• Responsible for mounting, dismounting, balancing and repairs.
• Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
• Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
• Ability to use ELD and complete daily truck inspections (DVIR).
• Completes service orders; process tickets, invoices, and bills out customers, verifies credit status of customer, makes billing adjustments.
• Initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up.
• Operate air compressor, impact gun, hub-cab hammer and other various machines and tools.
• Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up to date.
• Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs.
• Manage a group of customers by servicing and selling recommended products and services.
• Performs fleet inspections and provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
• Able to use systems to properly document, examples: Point of Sale (TME) and Fleet Inspection software.
• Ability to operate boom truck safely and effectively.
• Demonstrates the ability to conform to DOT and Commercial Tire driving requirement.
• Meets or exceeds managements productivity goals.
• Proficient with email, product knowledge (good, better, best), and retreading benefits.
• Proficient with Toolbox and Basys; How to properly scan, transfer, and return inventory.
• Proficient Treadstat if applicable; Printing and reviewing reports with customers.
• Other duties as assigned.

Benefits

• medical
• dental
• vision
• life insurance
• stock ownership opportunities
• 401(k) plan
• generous paid time off
• Comprehensive benefits package including health, dental, vision, ESOP and retirement plans.
• Paid time off (PTO) and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED