Commercial HVAC Service Account Manager Austin TX

Carrier•Austin, TX

1d•$79,000 - $158,000•Onsite

About The Position

As a Commercial Service Account Manager, you will grow Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. This customer-focused sales role requires knowledge of commercial HVAC equipment and systems, the ability to understand customer business priorities, and the discipline to translate technical needs into measurable business outcomes. You will build trusted-advisor relationships with customers, helping them optimize the performance, reliability, sustainability, and lifecycle value of building assets. You will connect Carrier services and solutions to outcomes such as capital renewal planning, lower operating expenses, improved equipment uptime, and reduced operational risk. The role is based in Austin, Texas, supports customers and growth in that area, and is predominantly field-based with customers. Carrier describes a commission plan, a company car program, specialized technical sales training, lead-generation support, local team support backed by a global OEM, and development paths into leadership or other business areas.

Requirements

High school diploma or GED.
At least 2 years of experience in commercial HVAC sales or industrial sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
Ability to lift and carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
Valid driver’s license and ability to meet company driving requirements, where applicable.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
Ability to build trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

Develop territory plans and expand relationships with new and existing clients.
Present at customer seminars to develop relationships and generate high-value opportunities.
Sell the full portfolio of Carrier HVAC service products and solutions, including service agreements, repairs, and modernizations.
Create and maintain sales territory and account plans where necessary.
Promote Carrier’s value proposition by linking customer objectives to Carrier solutions.
Use CRM to manage customer interactions, sales activities, and the opportunity pipeline.
Attract new customers and grow share with existing customers.
Identify service agreement opportunities with existing customers and new prospects.
Identify or respond to repair opportunities.
Build credibility through knowledge of Carrier products and solutions.
Develop and sustain customer relationships, and clearly explain how Carrier offerings address customer needs.
Assess customers’ buying stages and adjust the sales approach accordingly.
Prioritize the best opportunities and respond to customer requirements in a timely manner.
Secure bookings or orders in a timely manner and consistently achieve sales metrics and annual targets.
Negotiate service agreement renewals when required.

Benefits

Medical, dental, and vision coverage, with wellness incentives.
Retirement benefits.
Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; and paid holidays, up to 13 days.
Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave.
Option to purchase vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Lucrative commission plan with unlimited potential and possible short-term cash incentives, subject to plan requirements.
Company car program, including a monthly stipend and mileage reimbursement or a company vehicle.
Technical sales training and lead-generation programs.
Structured development paths for career advancement.