Commercial Security Supervisor

Hotwire Communications • Fort Lauderdale, FL

7d • Onsite

About The Position

The Commercial Security Supervisor is responsible for ensuring that core service/security technicians are providing commercial security customers a quality installation and service experience, through proper training, supervision, QC, equipping in a productive process driven manner. Suggesting process improvements as well as implementing those and other operational process adjustments as they are approved in a timely manner.

Requirements

• Minimum 4 years’ experience in the Commercial Security industry.
• Understanding of computer networks.
• Possess high school diploma or GED.
• Possess a valid driver’s license.
• Working knowledge of hand tools and power tools.
• Basic computer skills and comfortable operating electronic devices.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Must be able to drive/ travel in and out of state 40% of the time.

Responsibilities

• Daily supervision of security installation technicians to ensure on time, productive system installations and servicing.
• Find opportunities to improve efficiency, discuss get buy in and approval to institute with measurable.
• Performance management to KPI’s and goals.
• Set up of and implementation of process, operation or technical field changes to achieve goal.
• Remote service and customer education on escalations from Inside Support tech to avoid truck rolls.
• Review tech routing and assignments to maximize efficiency and service.
• Review commercial sales of access control, surveillance and security systems prior to installation.
• Weekly reports of service and installation stats to help pinpoint areas for training, improvement etc.
• Handle technical customer escalations of service issues if field visit is necessary.
• Bi weekly Receive, review and send technicians payroll reports to GM by deadline.
• Receive and respond to internal customer needs for confirmation on COPS data confirmations.
• Give input on project planning and budgeting for upcoming large projects.
• Technical Project management of installation for Access control, surveillance and commercial on install.
• Other duties as assigned.
• Willing and able in emergency situations to jump in and do installation or service on all systems.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.
• Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED